Alaine Trevizo
Dacula,GA
Summary
Driven individual with outstanding abilities. Conversational and approachable worker determined to spread accurate knowledge and help customers. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
6
6
years of professional experience
Work History
Technical Support Representative (Remote)
Pearson
07.2023 - 02.2024
- Provided technical support for Households via Phone; Responded to customer inquiries and injuries professionally
- Utilized computer systems, databases, and other resources to research customer inquiries and respond appropriately
- Troubleshot issues on School computers; Helped Setup computers and ensure Households log in properly
- Created and maintained technical documentation
- Handled high volumes of incoming calls from customers while maintaining quality standards for call duration time.
Customer Service Representative (Remote)
Results CX Solutran
04.2022 - 03.2023
- Managed a variety of customer calls and administrative tasks to resolve customer issues quickly and efficiently
- Kept records of customer interactions, processed phone orders, and assisted with any customer needs and questions
- Familiar with CRM system and practices
- Managed large amounts of incoming calls
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Developed strong customer relationships to encourage repeat business
- Consulted with customers to resolve service and billing issues
- Set up and activated customer accounts
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Political Phone-banker
New Nations Strategies
08.2022 - 11.2022
- Understood and followed oral and written directions
- Worked successfully with diverse group of coworkers to accomplish goals and address issues
- Educated unregistered voters on benefits of registering and making vote count
- Meet Goals and metrics
- Collected and interpreted election results and public opinion surveys.
Political Lead Canvasser
PoderLatinX
06.2021 - 03.2022
- Created and executed strategies to thoughtfully grow the community
- Cultivated deep relationships with members through person/phone for community projects
- Responsible for canvassers work, training, payroll, etc
- Hitting or surpassing numeric organizing goals
- Organizing/adding data to organizations word documents
- Participated in campaign coordination meetings, canvassed through the downtown, etc.
Target Team Member
Target
11.2020 - 06.2021
- Developed positive customer relationships through friendly greetings and excellent service
- Provided great customer service
- Answered questions about products, services, and merchandise, stock shelves
- Addressed customer needs, responding to specific requests
- Worked hard to learn required tasks quickly to maximize performance.
Political Phone Banker and Canvasser
Poder Latin X
10.2020 - 01.2021
- Worked as a team member to get thousands of people to register to vote
- Greeted a diversity of people, answered questions using proper knowledge of the organization
- Door to door canvassing to inform voters on election day locations, dates, and how to vote
- Responsible for tracking and collecting canvass results
- Assisted with their voter registration.
Hairdresser
Aveda Institute
01.2019 - 08.2020
- 1 year of experience providing customers a full range of hair services
- Aiming to use my skill in sales to be able to sell Aveda products to clients
- Communicated effectively with customers and peers, building outstanding and lasting working relations to ensure smooth operations
- Utilized active listening skills in order to determine client's needs.
Technical Support Representative (Remote)
New York Life Insurance Co (Alorica)
02.2024 - 11.2024
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Remote into client's Desktops to assist with technical issues
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step by step resolutions with patience and professionalism.
Payroll
R&T General Construction inc
03.2019 - 06.2020
- Worked on payroll, making checks, and depositing checks for employees, subcontractors, and vendors
- Developed positive customer relationships through friendly greeting and excellent service.
Customer Service
Rita's Ice
06.2018 - 02.2019
- Operated cash register to process cash, check, and credit card transactions
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware
- Set up, restocked, and cleaned dining areas
- Developed positive customer relationships through friendly greetings and excellent service
- Answered questions about products, caterings, etc.
Education
Cosmetology -
Aveda Institute Cosmetology School
09.2020
Highschool Graduate- GA -
Mountain View High School
07.2018
Skills
- Customer Oriented
- Bilingual- Spanish & English Native
- Phone Skills
- Credit Card Payment Processing
- Customer Service oriented
- Bookkeeping
- Fast Worker/Quick pace
- Fast Learner
- Payroll
- Assertive
- Great Multitasking and communication skill
- Organization skills
- Safety Conscious
- Google docs & word microsoft documents
- Technical Troubleshooting
- Technical Support
- Remote Support
Timeline
Technical Support Representative (Remote)
New York Life Insurance Co (Alorica)
02.2024 - 11.2024
Technical Support Representative (Remote)
Pearson
07.2023 - 02.2024
Political Phone-banker
New Nations Strategies
08.2022 - 11.2022
Customer Service Representative (Remote)
Results CX Solutran
04.2022 - 03.2023
Political Lead Canvasser
PoderLatinX
06.2021 - 03.2022
Target Team Member
Target
11.2020 - 06.2021
Political Phone Banker and Canvasser
Poder Latin X
10.2020 - 01.2021
Payroll
R&T General Construction inc
03.2019 - 06.2020
Hairdresser
Aveda Institute
01.2019 - 08.2020
Customer Service
Rita's Ice
06.2018 - 02.2019
Highschool Graduate- GA -
Mountain View High School
Cosmetology -
Aveda Institute Cosmetology School
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