Alaisha Hodges
Vallejo,CA
Summary
Proven professional with a track record of enhancing client quality of life at The Lodge at Glen Cove through compassionate elderly care and efficient medication management. Excelled in high-pressure environments, as demonstrated at The Meritage Resort and Spa, by streamlining call operations and improving guest satisfaction. Skilled in Microsoft Outlook and in problem-solving, consistently meeting business needs with a respectful and customer-focused approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Caregiver/Medication Technician
The Lodge at Glen Cove
07.2022 - Current
- Assisted residents with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Monitored residents overall health and well-being and noted significant changes.
- Escorted residents to meals, events and activities.
PBX Hotel Operator
The Meritage Resort and Spa
06.2023 - 12.2023
- Managed a high volume of incoming calls from both internal and external sources, ensuring efficient call routing and minimal wait times.
- Worked closely with front desk staff to confirm guest reservations and provide assistance when needed, fostering teamwork across departments.
- Handled emergency situations calmly and professionally, coordinating with relevant hotel staff to resolve issues swiftly and effectively.
- Kept up-to-date on hotel events and promotions, enabling accurate information dissemination to callers upon request.
Cashier
Sonic DriveIn
04.2022 - 07.2022
- Operated cash register to record transactions accurately and efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
American Canyon High School
American Canyon, CA06-2022
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Microsoft Outlook
- Customer Service
Certification
- First Aid Certification
- Guard Card, Bureau Of Security and Investigative Services, May 2023 - May 2025
Timeline
PBX Hotel Operator
The Meritage Resort and Spa
06.2023 - 12.2023
Caregiver/Medication Technician
The Lodge at Glen Cove
07.2022 - Current
Cashier
Sonic DriveIn
04.2022 - 07.2022
- First Aid Certification
- Guard Card, Bureau Of Security and Investigative Services, May 2023 - May 2025
High School Diploma -
American Canyon High School
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