Summary
Work History
Education
Overview
Skills
Work Availability
Quote
Timeline
Bartender
Gerrit Wagter

Gerrit Wagter

Vallejo,CA

Summary

Have 20+ years valet experience at high volume, popular restaurants with limited, challenging parking lots, providing smooth, service-focused placement and retrieval of over 400,000 vehicles. Have 30+ years as a dedicated Customer Service Professional in the restaurant industry with diverse knowledge of service delivery, management and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and improve business. Cannot substitute for experience, look forward to bringing decades worth to help drive business forward through management.

Work History

Valet Manager

4* Resort Hotel
Napa, CA
11.2023 - Current
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Help guests unload and load luggage.
  • Issue and collect claim tickets and process valet parking fees.
  • Train junior staff in customer care, driving and parking operations to uphold standards.
  • Park and retrieve cars according to customer needs.
  • Patrol parking areas regularly to identify security, safety or vehicle concerns.
  • Answer questions and provide information about food & wine tasting options in the area.

Waiter

Perry's Restaurants
Marin County, CA
04.2023 - 10.2023
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.

Valet

Marin Joe's Restaurant
10.2006 - 04.2020
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Monitored and controlled traffic flow in valet lot
  • Single-handedly operated and managed 30-50 vehicles at any given time in difficult, odd shaped parking lot with no issues.
  • Provided 50-70% of this businesses valet service, expertly, for 15 years.

Events Manager

DE Staffing
09.2012 - 10.2014
  • Provided supervision of bar and equipment setup and breakdown before and after bartender catering events with 50-1800 guests.
  • Oversaw staff during events, helping where needed.
  • Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
  • Maintained continuous contact with event host for issues and client satisfaction.
  • Provided assessments of staff for improvements and adjustments for future events.

Valet / Event Manager

CPA Valet LLC.
11.1999 - 11.2006
  • Provided Valet parking services throughout North Bay.
  • Staffed and managed valet crews for many private events throughout Marin, Sonoma and Napa Valley wineries.
  • Had regular valet shifts at numerous restaurants throughout San Francisco and Marin County.
  • Became main valet for 2 1/2 years at La Toscana Restaurant in San Rafael and 4 1/2 years for Buckeye Roadhouse in Mill Valley, CA.
  • Parked and retrieved 30-70 vehicles per shift, at both restaurants, with exceptional skill & professionalism.
  • For 2 years at Buckeye Roadhouse, trained ALL new company hires with basic valet skills & assessment of competency.

Waiter/Assistant Manager

Champagne French Bakery Cafe
02.2002 - 11.2003
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Created schedules and delegated assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Offered top notch full service to patrons of restaurant on daily and nightly basis, generating repeat business.

Bartender

Buckeye Roadhouse
07.1998 - 01.1999
  • Operated efficiently in high-volume setting to prepare and serve more than 40 drinks per hour.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Certified Trainer/Waiter/Bartender

Chevy's Restaurant
03.1996 - 08.1998
  • Kept bar presentable and well-stocked to meet customer needs.
  • Certified trainer program granted after 18 months of experience, Trained many new waitstaff in full service techniques, POS operations and restaurant logistics.
  • Increased bar revenue through development and marketing of featured cocktails, appetizer specials and premium tequilas.

Cashier/Waiter/Shift Manager

The Good Earth Restaurant
10.1992 - 03.1996
  • Operated cash register for cash, check and credit card transactions for whole restaurant with excellent accuracy levels.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.

Education

Associate of Arts - History / Liberal Arts

College of Marin
Kentfield, CA
06.1996

Overview

32
32
years of professional experience

Skills

  • Patron Satisfaction
  • Multitasking and Organization
  • Customer Service Professionalism
  • Valet Services
  • Team Collaboration
  • Supervisor/Management experience
  • ABC & ServSafe Certified
  • POS Systems Operations Proficiency(Aloha, Toast)
  • Type 50-60 wpm
  • Windows Office Suites Proficiency and MS Access Certified*
  • Valid Driver's License/Clear Driving Record
  • Relationship Management
  • Supervise Operations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Do it once, do it right.
Former Manager

Timeline

Valet Manager

4* Resort Hotel
11.2023 - Current

Waiter

Perry's Restaurants
04.2023 - 10.2023

Events Manager

DE Staffing
09.2012 - 10.2014

Valet

Marin Joe's Restaurant
10.2006 - 04.2020

Waiter/Assistant Manager

Champagne French Bakery Cafe
02.2002 - 11.2003

Valet / Event Manager

CPA Valet LLC.
11.1999 - 11.2006

Bartender

Buckeye Roadhouse
07.1998 - 01.1999

Certified Trainer/Waiter/Bartender

Chevy's Restaurant
03.1996 - 08.1998

Cashier/Waiter/Shift Manager

The Good Earth Restaurant
10.1992 - 03.1996

Associate of Arts - History / Liberal Arts

College of Marin

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Gerrit Wagter