Alajah Scott
Huntsville
Summary
Dynamic leader with proven expertise in inventory management and customer service, honed at Amazon and Ted's BBQ. Excelled in enhancing customer satisfaction and streamlining operations, leveraging skills in complex problem-solving and leadership. Demonstrated ability to mentor teams and improve efficiency, achieving significant improvements in engagement and operational processes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Each Receive Associate
Amazon
09.2024 - 01.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Assistant General Manager
Teds BBQ
09.2019 - 07.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Mentored and motivated team members to achieve challenging business goals.
Education
Lee Highschool
Huntsville, Alabama 05.2021
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Cash handling
- Customer engagement
- Decision-making
- Complex Problem-solving
- Courteous and professional
- Flexible schedule
- Inventory management
Certification
Food Safety
Timeline
Each Receive Associate
Amazon
09.2024 - 01.2025
Assistant General Manager
Teds BBQ
09.2019 - 07.2024
Lee Highschool