Tiffany Jolade
Washington Township,NJ
Summary
Dynamic professional with a proven track record at Burlington Coat Factory, excelling in data entry and enhancing team productivity. Recognized for leadership qualities. A dedicated associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
13
13
years of professional experience
Work History
Pre Receive Associate
Burlington Coat Factory Distribution Center
08.2022 - Current
- Supported team in daily operations, ensuring smooth workflow and adherence to procedures.
- Assisted in data entry and management using company-specific software systems.
- Collaborated with colleagues to enhance communication and streamline processes.
- Maintained organized documentation for easy access and retrieval of information.
- Participated in team meetings, contributing ideas for process improvement initiatives.
- Adapted quickly to new tasks and responsibilities within fast-paced environment.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
QA Lead
TopPop Packaging
02.2022 - 08.2022
- Led quality assurance initiatives to enhance product reliability and compliance with industry standards.
- Developed and implemented test strategies, ensuring thorough coverage of functional specifications.
- Mentored junior QA staff, facilitating knowledge transfer and skill development within the team.
- Collaborated with cross-functional teams to identify and resolve defects in software products efficiently.
- Conducted regular audits of testing processes, improving accuracy and consistency in quality assessments.
Clerk
United States Post Office
01.2021 - 12.2021
- Processed incoming and outgoing mail efficiently, ensuring timely delivery and adherence to postal regulations.
- Assisted customers with inquiries regarding services, packages, and postal rates, enhancing customer satisfaction.
- Managed inventory of mailing supplies, maintaining optimal stock levels for uninterrupted operations.
- Operated advanced sorting machines and scanning equipment to streamline mail processing workflows.
- Trained new staff on postal procedures and best practices, fostering a collaborative work environment.
- Implemented improved tracking systems for packages, increasing accuracy in delivery status updates.
- Coordinated with team members to resolve complex shipping issues, ensuring seamless service continuity.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
Postal Carrier
United States Post Office
08.2015 - 12.2020
- Delivered mail and packages efficiently across designated routes, ensuring timely service.
- Managed daily logistics and organization of delivery items for optimal route planning.
- Maintained accurate records of deliveries and addressed customer inquiries professionally.
- Adapted to changing weather conditions while maintaining high standards of service quality.
- Trained new employees on best practices for efficient mail delivery and customer service protocols.
- Ensured compliance with postal regulations and safety standards during all delivery operations.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Planned and cased mail in sequence of delivery for designated route.
Office Manager
South Jersey Water Test, LLC
05.2012 - 06.2015
- Oversaw office operations, ensuring efficient workflow and adherence to company policies.
- Managed vendor relationships, negotiating contracts for cost-effective services and supplies.
- Implemented scheduling systems that improved staff coordination and reduced conflicts.
- Developed office procedures to enhance productivity and streamline communication across departments.
- Led reporting initiatives to enhance data accuracy and streamline processes across departments.
- Developed comprehensive reports utilizing advanced analytics tools to support strategic decision-making.
- Collaborated with cross-functional teams to identify key performance indicators and track progress effectively.
Education
GED -
Rowan College At Gloucester County
Sewell, NJCNA
Rowan College At Gloucester County
Sewell, NJSkills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Cash handling
- Courteous and professional
- Data entry
- Management support
- Record and file management
Timeline
Pre Receive Associate
Burlington Coat Factory Distribution Center
08.2022 - Current
QA Lead
TopPop Packaging
02.2022 - 08.2022
Clerk
United States Post Office
01.2021 - 12.2021
Postal Carrier
United States Post Office
08.2015 - 12.2020
Office Manager
South Jersey Water Test, LLC
05.2012 - 06.2015
GED -
Rowan College At Gloucester County
CNA
Rowan College At Gloucester County
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