Alajia Ulsh-Cherry
Grand Rapids,MI
Summary
Personable Hospitality Specialist with over 2 years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests' needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers.
Overview
13
13
years of professional experience
Work History
Hotel Night Auditor
Marriott
Grand Rapids, MI
03.2022 - 03.2023
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Performed nightly updates to room charges and rates.
- Balanced hotel accounts and resolved discrepancies.
- Performed daily inventory for keys and linens and detailed information in audit reports.
Front Desk Receptionist/Bartender
Marriott
Indianapolis, IN
03.2021 - 03.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees, and payments.
Donation Center Specialist
Grifols
Indianapolis, IN
04.2015 - 05.2020
- Maintained thorough knowledge of common patient requests to facilitate professional, positive patient experience.
- Maintained confidentiality of patients' health and financial information according to HIPAA standards.
- Conducted venipuncture and other CT procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Packaged and shipped specimens to central lab daily.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Education
High School Diploma -
09.2007 - 05.2011
Skills
Registration processing
Front desk operations
Customer support
Professional telephone demeanor
Measuring vital statistics
Sample and specimen collection
Organization skills
Verbal and written communication
Opera PMS
FOSSE
Timeline
Hotel Night Auditor - Marriott
03.2022 - 03.2023
Front Desk Receptionist/Bartender - Marriott
03.2021 - 03.2022
Donation Center Specialist - Grifols
04.2015 - 05.2020
East Kentwood High School - High School Diploma,
09.2007 - 05.2011