Alaka Mack
West Columbia,SC
Summary
Dynamic individual with hands-on experience in medcaid/medicare and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
5
5
years of professional experience
Work History
Medicaid Eligibility Specialist
Conduent
01.2021 - Current
- Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
- Managed high caseloads efficiently, prioritizing tasks effectively and utilizing time-management skills to meet deadlines consistently.
- Reduced errors in eligibility decisions with meticulous attention to detail and thorough documentation of applicant information.
- Simplified application submission process, resulting in higher applicant satisfaction.
Medicaid Representative
Absolute Total Care
01.2020 - 12.2020
- Managed a high volume of case files, prioritizing tasks effectively to meet strict deadlines consistently.
- Handled sensitive client information with discretion, adhering to HIPAA privacy regulations at all times.
- Assisted clients in understanding their Medicaid benefits, explaining complex regulations and policies with clarity.
- Trained new employees on company procedures and best practices for handling Medicaid-related tasks efficiently and accurately.
- Provided comprehensive support to clients during the appeals process, ensuring accurate representation of their situation.
Education
Associate of Arts -
Midlands Technical College
West Columbia, SC06-2023
High School Diploma -
Airport High School
West Columbia01-2020
Skills
- Medicaid knowledge
- Application processing
- Eligibility Determination
- Policy Interpretation
- Training abilities
- Multitasking ability
- Flexibility
- Teamwork and Collaboration
- Customer Service
- Effective communication skills
- Problem-Solving
- Time Management
- Excellent Communication
- Organizational Skills
- Attention to Detail
Timeline
Medicaid Eligibility Specialist
Conduent
01.2021 - Current
Medicaid Representative
Absolute Total Care
01.2020 - 12.2020
Associate of Arts -
Midlands Technical College
High School Diploma -
Airport High School