Alake Lawal
Newark,NJ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Retention Specialist
OPTIMUM CABLEVISION
Piscataway, NJ
07.2022 - 10.2023
- Taking outbound calls, finding solutions to retain customers, providing outstanding customer service, resolving issues on customers accounts
Fashion Product Receiver
The RealReal
Secaucus, NJ
10.2021 - 03.2022
- Quality assurance on merchandise, performed due to compliance or company's standards, merchandise had to be reviewed to determine whether it was sellable, orders packed accordingly
Packer/Picker
Amazon Warehouse
Avenel, NJ
11.2020 - 02.2021
- Packing customers orders, shipping orders, picking the orders accordingly
Department Manager/Key-holder
Century 21 Department Store
Elizabeth, NJ
03.2013 - 10.2018
- Analyzed performance data to assess, optimize and elevate operations, targeting current and expected demands, promoted high customer satisfaction by resolving problems with knowledgeable and friendly service, enforced safety rules and other policies to protect employees and minimize company liability, kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities, oversaw efficient receiving and inventory management to keep stock within optimal levels, cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills, cultivated culture of empowerment to help employees better meet customer needs with minimal oversight
Customer Service Representative
Tiffany & Co
Whippany, NJ
09.2009 - 01.2012
- Communicated with supervisors to escalate customer concerns, store issues and inventory requirements, reviewed customer data to assess current issues and determine eligibility for potential solutions, tracked each interaction for auditing, reporting and training purposes, consulted with upset customers to determine best method to resolve service and billing issues
File Clerk
Maplewood Township
Maplewood, NJ
04.2007 - 12.2009
- Meticulously followed standards, promoting data accuracy and confidentiality when reviewing claimant's files prior to presentation to the courts, updated daily logs for tracking file movements, reviewed files to check for complete and accurate information, processed and routed incoming mail
Education
No Degree - Medical Assisting
Star Career Academy
New Jersey04-2009
High School Diploma -
Weequahic High School
Newark, NJ06-2003
BA in Psychology (in progress) -
Ashford University
Skills
- Team leadership
- Stockroom procedures
- Retail sales customer service
- Promotional support
- Quality assurance controls
- Credit card payment processing
- Microsoft Office expertise
- Schedule mastery
- Upselling and Cross Selling
- Customer Retention Strategies
Additional Information
Went to Ashford University for 4 months to start the beginning of receiving my BA in Psychology.
Timeline
Retention Specialist
OPTIMUM CABLEVISION
07.2022 - 10.2023
Fashion Product Receiver
The RealReal
10.2021 - 03.2022
Packer/Picker
Amazon Warehouse
11.2020 - 02.2021
Department Manager/Key-holder
Century 21 Department Store
03.2013 - 10.2018
Customer Service Representative
Tiffany & Co
09.2009 - 01.2012
File Clerk
Maplewood Township
04.2007 - 12.2009
No Degree - Medical Assisting
Star Career Academy
High School Diploma -
Weequahic High School
BA in Psychology (in progress) -
Ashford University