Zoe Deverikos
League City
Summary
An enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and a positive attitude in stressful situations and high-volume environments.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
Retention Specialist
Farmers
Friendswood
08.2025 - Current
- Analyzed customer feedback to identify areas for service improvement and retention.
- Resolved customer inquiries efficiently, maintaining a high standard of service quality.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Explained new products and services to customers.
- Managed customer accounts to ensure accurate information and timely follow-ups.
- Educated clients on insurance products and services available.
- Assisted clients in selecting appropriate coverage options for their needs.
- Managed client files and documentation for accuracy and compliance.
- Processed policy applications and renewals efficiently and accurately.
- Developed long-term relationships with clients to enhance customer loyalty.
- Collaborated with underwriters to evaluate policy risks and terms.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded to customer inquiries and problems to promote great service.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Processed payments received from clients promptly according to established procedures.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Developed appropriate quotes based on risk information.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Achieved repeat business and referrals through personalized services.
Lead Server
Via 313 Pizza
Webster
04.2025 - Current
- Supervised team members during busy service periods at a popular pizzeria.
- Coordinated dining room setup and ensured cleanliness standards were met consistently.
- Managed customer orders, ensuring timely delivery of food and beverages.
- Handled customer inquiries and resolved complaints to maintain satisfaction levels.
- Collaborated with kitchen staff to ensure smooth service flow during peak hours.
- Managed opening and closing duties to facilitate restaurant operations.
Team Lead
TopGolf
League City
10.2024 - 08.2025
- Ensured compliance with company policies and procedures throughout the team.
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Motivated staff through positive reinforcement techniques.
- Offered training and support to keep team members motivated and working toward objectives.
- Led team training sessions on customer service standards and company policies.
- Coordinated daily operations to ensure efficient workflow across all departments.
- Mentored staff members to enhance performance and promote teamwork culture.
- Implemented process improvements to streamline service delivery and guest experience.
- Developed staff recognition programs to boost morale and employee engagement.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
Bartender
TopGolf
League City
07.2024 - 08.2025
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Assisted in setting up the bar for service shift.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Prepared and served a variety of drinks to guests at a vibrant entertainment venue.
- Collaborated with team members to maintain a clean and organized bar area.
- Managed inventory levels and restocked supplies as needed during shifts.
- Provided exceptional customer service by engaging with guests and meeting their needs.
- Maintained knowledge of drink recipes and menu items to assist patrons effectively.
- Handled cash transactions accurately and processed payments promptly for orders.
- Trained new bartenders on tools, processes, and customer interaction techniques.
- Ensured compliance with health and safety regulations while serving beverages efficiently.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
Server
TopGolf
01.2023 - 08.2025
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Provided exceptional customer service in a fast-paced dining environment.
- Delivered food and beverages promptly to guests at tables and events.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Collaborated with kitchen staff to ensure timely meal preparation and service.
- Assisted in training new servers on menu items and service standards.
- Handled guest inquiries and resolved issues to enhance the customer experience.
- Processed transactions accurately using point-of-sale systems for orders.
- Upsold menu items to maximize guest satisfaction and restaurant sales.
New Hire Training Lead
TopGolf
07.2022 - 08.2025
- Provided coaching and mentoring to employees.
- Trained and mentored 100+ new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Facilitated orientation sessions to introduce company culture and values.
- Coordinated hands-on training activities for staff in diverse roles.
- Mentored trainees to enhance skills and improve service quality.
- Evaluated training effectiveness through feedback and observations.
- Collaborated with management to update training materials and resources.
- Implemented best practices for delivering engaging training sessions.
- Advised supervisors on how to effectively coach and mentor new employees during their transition period.
- Organized team building activities to foster collaboration among newly hired personnel.
- Collaborated with managers on individualized learning plans for each new hire to ensure success in their role.
Event Sales Admin
TopGolf
04.2021 - 08.2025
- Implemented systems and procedures to increase sales.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Tee up Crew
TopGolf
08.2024 - 09.2024
- I traveled to open a new venue.
- Assisted in hiring over 300 employees.
- Assisted in training 300+ employees
Golf Services Shift Lead
TopGolf
01.2021 - 02.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Education
GED -
Homeschool
League CitySkills
- Menu Memorization
- Customer Service and Rapport
- Seating Assignment Preparation
- Food Safety Oversight
- New Employee Orientation
- Active Listening Skills
- Employee Onboarding
- Dropping Safe Cash
- Team Motivation
- Time Management
- Employee training
- Customer relationship management
- Conflict resolution
- Technology adoption
- POS system management
- Motivational techniques
- Communication skills
- Customer retention
- Account management
- Policy processing
- Customer satisfaction
- Relationship building
- Team leadership
- Training and mentoring
- Effective communication
- Documentation skills
- Customer relations
Timeline
Retention Specialist
Farmers
08.2025 - Current
Lead Server
Via 313 Pizza
04.2025 - Current
Team Lead
TopGolf
10.2024 - 08.2025
Tee up Crew
TopGolf
08.2024 - 09.2024
Bartender
TopGolf
07.2024 - 08.2025
Server
TopGolf
01.2023 - 08.2025
New Hire Training Lead
TopGolf
07.2022 - 08.2025
Event Sales Admin
TopGolf
04.2021 - 08.2025
Golf Services Shift Lead
TopGolf
01.2021 - 02.2023
GED -
Homeschool