MAIA REYNOLDS
Denville,NJ
Work Preference
Summary
.Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
High-energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits, and customer desires. Calm and level-headed in all types of situations.
Overview
1
1
Certification
32
32
years of professional experience
Work History
To Go Specialist/Host/Server/Busser/Expo/Food Runner
Miller's Ale House
09.2023 - 02.2024
- Pack up food orders and deliver it to the guest and make sure the order is correct also
- Line Cook make and Prep salads and appetizers, Lead Expo(QC) putting the orders together for the guest making sure the order is correct before delivering it to the guest
- Dining Room experience interacting with the guest, take their plates away when done, try to accommodate them when they ask me for something
- Cashier greeting the guests, take their order on the POS system, suggest and upscale, repeat back the order to the guest, saying BIG HELLO and a BIG Good Bye and enjoy the rest of their day.
Lead Cashier/Barista/Production/Bakery/Dining Server
Panera Bread
01.2023 - 10.2023
- Line Cook make and Prep salads and sandwiches, Lead Expo(QC) putting the orders together for the guest making sure the order is correct before delivering it to the guest
- Dining Room experience interacting with the guest, take their plates away when done, try to accommodate them when they ask me for something
- Cashier greeting the guests, take their order on the POS system, suggest and up sale, repeat back the order to the guest, saying BIG HELLO and a BIG Goodbye and enjoy the rest of their day
- I also open and work in the bakery department
- Make smoothies, coffee drinks, bakery items, and more.
Server/Food Runner/Expo
Outback Steakhouse
08.2022 - 12.2022
- Same job descriptions/skills and work experience as of Seasons 52
Server/Food Runner/Hostess/Busser/Expo
Seasons 52
10.2021 - 07.2022
- Greeted customers, answered questions and recommended specials to increase profits
- Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages
- Presented menus to patrons to answer questions about menu items and make recommendations
- Reviewed daily specials, menu changes and service specifications
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions
- Presented food and beverages to guests at tables
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences
- Restocked tables, wait staff areas and order staging areas
- Handled special customer requests for separate checks and menu substitutions
- Relayed orders and special requests to cooks
- Reset tables between guests, refilled condiments and wiped down surfaces
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens
- Communicated with kitchen staff to stay updated on item availability and customer wait times
- Implemented sanitary food handling, holding and service protocols
- Stocked server areas with supplies before, during and after shifts
- Cleared table and bussed dishes to allow for quick setups
- Served food and beverages to patrons and immediately remedied issues with orders
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Satisfied customers by topping off drinks and offering condiments, napkins and other items
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Trained new employees on restaurant procedures and plating techniques
- Maintained accuracy while handling payments, giving change and printing receipts for customers
- Resolved customer concerns with friendly and knowledgeable service
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
- Completed opening and closing checklists to ensure smooth restaurant operations
- Retrieved prepared orders from kitchen areas and promptly delivered to guests
- Prepared salads, appetizers and garnishes to assist kitchen staff
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties
- Brewed coffee and distributed to guests
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests
- Monitored inventory to provide needed supplies to servers and bartenders
- Relayed orders to service bar and kitchen via point-of-sale register system
- Refilled drinks and checked with diners to meet specific needs
- Made reservations for guests up to [Number] days in advance
- Presented menus to patrons, answered questions about menu items and made recommendations
- Cleared, cleaned and sanitized booth and chair cushions and tables
- Served water, coffee and soft drinks and offered refills to promote excellent customer service
- Maintained table setting by removing courses as completed and replenishing utensils
- Cleared tables to maintain high turnover rate and minimize wait times
- Washed dishes and disposed of trash in designated receptacles
- Transported filled bus tubs to kitchen dishwashing area
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters
- Wiped down and cleaned chairs, booths and highchairs
- Maintained table settings by removing courses, replacing utensils and refilling beverages
- Notified manager of issues with equipment or breakage
- Helped employees complete required activities during peak periods
- Observed tables to tend to guest needs and identify customer service opportunities
- Followed safety and sanitation guidelines in accordance with local health regulations
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
Server/Bartender/Hostess/Restaurant Busser/Expo/Food Runner/To Go
Olive Garden
01.2009 - 10.2021
- Same job descriptions/skills and work experience as of Seasons 52
Server/Hostess
Tiffany's Restaurant
09.2007 - 02.2009
- Same job description/duties and work experience as Chevy's/FOH
Server/Hostess
George & Martha
09.2008 - 01.2009
- Same job duties and responsibilities/work experiences as Chevy's
Server/Bartender/Hostess/Cashier/To Go Specialist/Busser
Chevy's Fresh Mex
01.2001 - 09.2007
- Same job descriptions/skills and work experience as Olive Garden
Construction Worker
Triple Crown Construction-All Around the-USA
09.1997 - 01.1999
- Renovated, Remodeled, Build Marriott Hotels and Maggie Moos Ice Cream Shoppes
- Painted Vanities, Cleaned and Tidy up the rooms, Grout the floors, Electrical work on the lights in all the rooms.
Cashier/Customer Service/Sales Associate
Pathmark Grocery Store
09.1995 - 02.1997
- Ring Up and Bagg the items, Greet the customers with a smile, Say a Big Hello and a Big Goodbye to the customers, Take cash, credit cards, or a personal check, with their ID and make sure they give me the right amount of money, Make change if it's cash and process the right way if it's a personal check or credit card have them sign
- Make sure all of the non-items bought are put back in their right shelves and places around the store.
Assistant Store Manager, Retail Sales, Cashier
J W Crew
05.1993 - 12.1996
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Assistant Manager/Server/Cashier/Cook/Busser/Food Runner
Perkins Restaurants & Bakery
01.1993 - 09.1995
- Greeted customers, answered questions and recommended specials to increase profits
- Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages
- Presented menus to patrons to answer questions about menu items and make recommendations
- Reviewed daily specials, menu changes and service specifications
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions
- Presented food and beverages to guests at tables
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences
- Restocked tables, wait staff areas and order staging areas
- Handled special customer requests for separate checks and menu substitutions
- Relayed orders and special requests to cooks
- Reset tables between guests, refilled condiments and wiped down surfaces
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens
- Communicated with kitchen staff to stay updated on item availability and customer wait times
- Implemented sanitary food handling, holding and service protocols
- Stocked server areas with supplies before, during and after shifts
- Cleared table and bussed dishes to allow for quick setups
- Served food and beverages to patrons and immediately remedied issues with orders
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Satisfied customers by topping off drinks and offering condiments, napkins and other items
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Trained new employees on restaurant procedures and plating techniques
- Maintained accuracy while handling payments, giving change and printing receipts for customers
- Resolved customer concerns with friendly and knowledgeable service
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
- Completed opening and closing checklists to ensure smooth restaurant operations
- Retrieved prepared orders from kitchen areas and promptly delivered to guests
- Prepared salads, appetizers and garnishes to assist kitchen staff
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties
- Brewed coffee and distributed to guests
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests
- Monitored inventory to provide needed supplies to servers and bartenders
- Relayed orders to service bar and kitchen via point-of-sale register system
- Refilled drinks and checked with diners to meet specific needs
- Made reservations for guests up to [Number] days in advance
- Presented menus to patrons, answered questions about menu items and made recommendations
- Cleared, cleaned and sanitized booth and chair cushions and tables
- Served water, coffee and soft drinks and offered refills to promote excellent customer service
- Maintained table setting by removing courses as completed and replenishing utensils
- Cleared tables to maintain high turnover rate and minimize wait times
- Washed dishes and disposed of trash in designated receptacles
- Transported filled bus tubs to kitchen dishwashing area
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters
- Wiped down and cleaned chairs, booths and highchairs
- Maintained table settings by removing courses, replacing utensils and refilling beverages
- Notified manager of issues with equipment or breakage
- Helped employees complete required activities during peak periods
- Observed tables to tend to guest needs and identify customer service opportunities
- Followed safety and sanitation guidelines in accordance with local health regulations
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
Lead Sales Associate/Customer Service
5 7 9 Clothing Store
09.1993 - 12.1994
- Greeting customers, making small talk and listening to customer concerns and needs is vital in a customer service role
- Being able to remember customer preferences, keeping track of inventory and documenting needed paperwork are essential
- Effectively managing your time can help you manage multiple demands effectively without feeling overwhelmed
- Need to know everything there is to know about the item you're selling
- Understanding the products will provide you with the ability to answer customer questions, provide them with accurate information and point them in the right direction
- Interacting with customers, employers want to know that you're an active listener, good communicator, empathetic and that you have a positive attitude
- If a customer has a great shopping experience because of their interaction with you, they are more likely and wanting to return
- I will encounter customers who speak different languages, I speak 3 different other languages then just English
- Speaking to them in a language they understand will help customers feel more comfortable around you.
Sales Associate/Cashier/Customer Service
HALLOWEEN ADVENTURE
10.1993 - 12.1993
- It was a temporary position cause it was a season job
- I helped assist customers with their choices of Halloween decorations and costumes
- I also helped by ringing up the customers at the front of the store at the register.
Food and Beverage Server/Roller-skating Floor Guard
Wheels In Motion
09.1992 - 12.1993
- Worked and planned Birthday parties for events at the roller rink, worked also behind the Snack bar serving food and beverages, snacks, candy, etc
- When I'm not working behind the snack bar or attend the parties, I'm on the floor with my roller skates on
- I watch and protect the incoming and ongoing outgoing traffic of the adults, children, young adults, and families for their safety.
Lead Cashier/Cook
Nathan's Famous
01.1992 - 09.1993
- Greet the customers with a smile, a big Hello and a big goodbye
- Flip and make our famous Nathan's Hot Dogs, Hamburgers, French Fries and more
- Ring up the customers and place their order that they want
- Take the payment if it's either cash, credit card or check and the change for the cash, have them sign the credit card receipt and check
- Repeat back the order to the customer and make sure the order is correct
- Give them their receipt and make sure the customer comes back and has a wonderful day.
Lead Cashier/Cook
Wendy's
09.1991 - 01.1992
- Greet the customers with a smile, a big Hello and a big goodbye
- Flip and make our famous Wendy's Hamburgers, French Fries and more
- Ring up the customers and place their order that they want
- Take the payment if it's either cash, credit card or check and the change for the cash, have them sign the credit card receipt and check
- Repeat back the order to the customer and make sure the order is correct
- Give them their receipt and make sure the customer comes back and has a wonderful day.
Education
Certified in Culinary Arts -
Morris County Vocational School of Technology
Denville, NJ06.1996
Certified in Animal Sciences of Technology -
Morris County Vocational School District of Technology
Denville, NJ06.1996
High School Diploma -
Morris Knolls High School
Denville, NJ06.1996
Skills
- Check Payment Processing
- Leadership
- Liquor, Wine and Food Service
- Upselling
- Cash register
- Fine dining experience
- Point of Sale (POS) System Operations
- Coffee experience
- Team Player
- Food service
- Food handling
- High Energy and Stamina
- Cash handling
- Table Setting Arrangements
- Transactions and Cash Handling
- Computer skills
- Menu Memorization
- Dining Customer Service
- Spanish
- Serving
- Time management
- Aloha POS
- Barista experience
- Sales and Customer Service
- Bartending
- Communication skills
- Kitchen experience
- Effective Customer Upselling
- Sales
- Wine Pairings
- Basic math
- Restaurant experience
- English
- Cooking
- Food Safety Understanding
- POS
- Age Verification
- Food and Beverage Service
- Customer service
- Busser
- Guest Services
- Banquet Experience
- Veterinary Assistant
- Host/Hostess
- Microsoft Powerpoint
- Kennel Experience
- Food Preparation
- Cleaning Experience
- Retail Sales
- Pet Care
- Merchandising
- Animal Care
- Commercial Cleaning
- Remodeling
- Animal Restraint
- Pet Grooming
- Veterinary Technician Experience
- Fluent
- Intermediate
- Chinese
- Animal Handling
- Laboratory Experience
- Strong multitasking
- Quick Learner
- Initiative-taking
- Phone Etiquette
- Flexibility
- Food presentation
- Cleanliness
- Sanitation Standards
- Order Accuracy
- Detail Oriented
- Money Handling
- Food Handler Certification
- Payment Processing
- Menu Item Memorization
- Safe Food Handling
- Dining area maintenance
- Teamwork and Collaboration
- Wine service
- Problem-Solving
- Time Management
- Attention to Detail
Certification
- ServSafe, Food Handler Certification, Present
- Bartender License, Present
Personal Information
Willing To Relocate: Denville, NJ
Languages
Chinese (Mandarin)
Limited Working
English
Full Professional
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
To Go Specialist/Host/Server/Busser/Expo/Food Runner
Miller's Ale House
09.2023 - 02.2024
Lead Cashier/Barista/Production/Bakery/Dining Server
Panera Bread
01.2023 - 10.2023
Server/Food Runner/Expo
Outback Steakhouse
08.2022 - 12.2022
Server/Food Runner/Hostess/Busser/Expo
Seasons 52
10.2021 - 07.2022
Server/Bartender/Hostess/Restaurant Busser/Expo/Food Runner/To Go
Olive Garden
01.2009 - 10.2021
Server/Hostess
George & Martha
09.2008 - 01.2009
Server/Hostess
Tiffany's Restaurant
09.2007 - 02.2009
Server/Bartender/Hostess/Cashier/To Go Specialist/Busser
Chevy's Fresh Mex
01.2001 - 09.2007
Construction Worker
Triple Crown Construction-All Around the-USA
09.1997 - 01.1999
Cashier/Customer Service/Sales Associate
Pathmark Grocery Store
09.1995 - 02.1997
Sales Associate/Cashier/Customer Service
HALLOWEEN ADVENTURE
10.1993 - 12.1993
Lead Sales Associate/Customer Service
5 7 9 Clothing Store
09.1993 - 12.1994
Assistant Store Manager, Retail Sales, Cashier
J W Crew
05.1993 - 12.1996
Assistant Manager/Server/Cashier/Cook/Busser/Food Runner
Perkins Restaurants & Bakery
01.1993 - 09.1995
Food and Beverage Server/Roller-skating Floor Guard
Wheels In Motion
09.1992 - 12.1993
Lead Cashier/Cook
Nathan's Famous
01.1992 - 09.1993
Lead Cashier/Cook
Wendy's
09.1991 - 01.1992
High School Diploma -
Morris Knolls High School
Certified in Animal Sciences of Technology -
Morris County Vocational School District of Technology
Certified in Culinary Arts -
Morris County Vocational School of Technology