Joswin Tan
Ontario,CA
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales position. Ready to help team achieve company goals.
- Persistent and highly motivated Lead Generation with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
- Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
1
1
Certification
Work History
Lead Generation Specialist
Resort Vacations Inc.
10.2023 - Current
- Pulled people in to join in a raffle.
- Filtered customers by targeting specific groups of people to qualify for selling.
- Utilized sales techniques to build customer interest.
- Collaborated with marketing teams to develop and execute promotional strategies.
- Working with an OPC and supervisors to get customers and close sales.
- Overcame objections using friendly, persuasive strategies.
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Developed extensive knowledge of products and services to better assist customers.
- Made average of 25 outbound and inbound pulls per day.
Server
Devil's Kitchen
10.2023 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Customer Service
DLUXCA
08.2023 - 09.2023
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Immediately brought critical issues to customer service manager for resolution.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed database online through shopify, and etsy.
- Printed out shipping labels with the according formats within the company on shipstation.
- Learned about the products while pulling orders.
- Kept high average of performance evaluations.
- Did returns for the company.
Education
High School Diploma -
Chino High School
Chino, CA05.2023
Skills
- Research and Reports Generation
- Qualifying and Prospecting Leads
- Quality Lead Generation
- Sales Tools and Techniques
- Research and Reporting
- Accurate Data Entry
- Customer Service-Oriented
- Client Service-Focused
- Report Generation
- Research
- Account Management
- Issue Resolution
- Customer Needs Assessment
- Data Entry
- Interdepartmental Communication
- Skilled in Shipstation
- Skilled in Shopify
- Skilled in Etsy
- Troubleshooting
- Telephone Etiquette
- Data Management
- Follow-up Skills
- Meeting Deadlines
- Customer Focus
- Payment Processing
- Product Knowledge
- Quality Assurance
- Scheduling Appointments
- Computer Literacy
- Effective Communication
- Attention to Detail
- Multitasking
- Escalation Management
- CRM Software
- Problem Solving
- Stress Management
- Conflict Resolution
- Organizational Skills
- Customer Retention
- Interpersonal Skills
- Active Listening
- Order Processing
- Written Communication
- Critical Thinking
- Decision Making
- Adaptability
- Record Keeping
- Inventory Management
- Database Administration
- Facilities Maintenance
- Performance Improvement
- Customer Service
- Food Inspection
- Daily Specials Memorization
- Table Bussing
- Guest Engagement
- Table Setting
- Food Running
- Beverage Preparation
- Supply Restocking
- Order Management
- Safe Food Handling
- Guest Seating
- Sales Expertise
- Wine Service
- Food and Beverage Pairings
- Quality Control
- Bill Computation
- Food Safety Understanding
- Menu Memorization
- High-Volume Dining
- Table Setting Knowledge
- Service Prioritization
- Food Spoilage Prevention
- Memory Retention
- Allergy Awareness
- Cleanliness Standards
- Menu Knowledge
- Tableside Etiquette
- Positive Attitude
- Food Safety Practices
- Upselling Techniques
- Food Safety Standards
- Strong Work Ethic
- Food and Beverage Service
- Special Requests and Substitutions
- Wine and Liquor Service
- Ability to Lift 30 Pounds
- Courteous Phone Demeanor
- Menu Recommendations
- Upselling and Cross Selling
- Adaptable and Flexible
- Food Preparation and Safety
- Conflict and Complaint Resolution
Accomplishments
- Met expectations in performance based tasks in all of my jobs.
- AP-Scholar with honor award.
- Developed a comprehensible accent.
- Adapted well to the American education system.
- Resolved product issue through consumer testing.
Certification
Food Handler certification, 06/13/2023 - 06/13/2026
Study
Moved from Indonesia to Chino Highschool in the US in January, 2022. Have a total GPA of 4.5 for my last semester alone, a 3.5 for all of my years. Passed 4 of my 5 AP tests during my senior year. Currently studied and studying Cybersecurity, have experience in Javascript throughout my AP CompSciPrinciples class in my senior year. Inspired by knowledge and the process of learning, enthusiastic about my dreams.
Languages
English
Full Professional
Indonesian
Native or Bilingual
Chinese (Mandarin)
Elementary
French
Elementary
Spanish
Elementary
Timeline
Lead Generation Specialist
Resort Vacations Inc.
10.2023 - Current
Server
Devil's Kitchen
10.2023 - 11.2023
Customer Service
DLUXCA
08.2023 - 09.2023
High School Diploma -
Chino High School
Food Handler certification, 06/13/2023 - 06/13/2026
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