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ALAMIREW GEBERASELASA
Memphis,TN
Summary
I am IT Infrastructure and Data Center Support professional with experience supporting enterprise systems, networking, cloud environments, POS infrastructure, and technical support operations. I am Skilled in hardware deployment, troubleshooting, infrastructure monitoring, networking, virtualization, and AWS cloud technologies. Experienced in diagnosing hardware, software, and connectivity issues in fast-paced production environments. Strong background in technical support, incident response, infrastructure maintenance, and operational uptime support. Open to onsite, travel-based, and data center infrastructure roles nationwide. Experienced with physically demanding environments including racking, stacking, cabling, and hardware deployment and Strong interest in data center operations and cloud infrastructure
Overview
8
8
Certification
8
8
years of professional experience
Work History
Operations & Point-of-Sale Infrastructure Management
Retail Environment Management
01.2020 - Current
- Managed daily, high-volume operational environments, providing Tier-1 hardware and software troubleshooting for retail/gas station point-of-sale systems (Verifone Topaz, Ruby, Commander).
- Maintained infrastructure uptime by diagnosing and resolving network connectivity drops, hardware peripheral faults, and database synchronization bugs.
- Delivered top-tier customer service, managing user expectations and coordinating cross-functional responses during high-pressure outages.
IT Help Desk Technician
International Rescue Committee, IRC
06.2015 - 07.2018
- Diagnosed and resolved hardware and software issues for end-users across various platforms.
- Provided technical support via phone, email, and in-person for a diverse user base.
- Documented troubleshooting steps and solutions in ticketing system to enhance knowledge base.
- Implemented process improvements that reduced average resolution time for support tickets.
- Trained new team members on help desk procedures and best practices for customer service.
- Collaborated with cross-functional teams to identify recurring issues and develop long-term solutions.
- Managed inventory of IT equipment, ensuring timely replenishment and proper allocation of resources.
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Assisted in system migrations, ensuring minimal downtime and a smooth transition for all users involved.
- Optimized network performance through routine monitoring, troubleshooting, and infrastructure upgrades.
- Managed hardware inventory, maintaining adequate stock levels to minimize disruptions due to equipment failure or shortages.
- Developed technical documentation for internal use, simplifying processes for team members and end-users alike.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Generated reports to track performance and analyze trends.
Telecommunicati Cable Installer
Ethio telecom
09.2013 - 06.2015
- Installed and maintained cable systems, ensuring optimal signal quality and performance.
- Conducted site surveys to assess installation requirements and customer needs.
- Trained junior installers on best practices and safety protocols for cable installation.
- Collaborated with teams to troubleshoot issues and implement effective solutions.
Education
Master of Science - Computer Information Systems
Christian Brothers University
Memphis, TN05-2026
Skills
- AWS Cloud Fundamentals ,Architecture,Virtual Machine Deployment and Monitoring
- Firewalls (pfSense, Windows Defender, NGFW),Network Architecture ,Design & Analysis (Wireshark)
- VPN Technology ,Implementations,IDS/IPS Techniques & Defense-in-Depth
- Cryptography, TLS/SSL, & Signature Validation
- Data Protection & Disaster Recovery Concepts
- Python, SQL, Java, JavaScript, HTML5
- MySQL, Microsoft SQL Server, SQLite
- Linux (Ubuntu, CentOS) & Windows Administration
- REST APIs, JSON Processing, & ETL Pipelines
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
Certification
Python For accessing Data Web
Python Data Stricture
Using Python For web Date
Using Database With Python
HTML Programming
Java Programming
CSS
Timeline
Operations & Point-of-Sale Infrastructure Management
Retail Environment Management
01.2020 - Current
IT Help Desk Technician
International Rescue Committee, IRC
06.2015 - 07.2018
Telecommunicati Cable Installer
Ethio telecom
09.2013 - 06.2015
Master of Science - Computer Information Systems
Christian Brothers University
ADDITIONAL INFORMATION
- Work Authorization: Eligible to work in the United States without restriction or sponsorship.
- Availability: Open to hybrid and onsite teams; highly willing to travel for client engagements, physical data center operations (racking/stacking/cabling), or advanced training tracks.