Alan Anglin
Groveland,FL
Summary
Results-driven Package Handler and Customer Service Representative experienced in inventory management and emergency response. Enhanced safety protocols and streamlined workflows to boost team success and customer satisfaction. Pursuing opportunities in HVAC to leverage skills while contributing to meaningful projects.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Package Handler
FedEx
Orlando, FL
07.2025 - Current
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Loaded and unloaded trucks with care to ensure safe handling of items.
- Inspected packages for damages before processing for shipment or storage.
- Collaborated with team members to maintain a smooth workflow during peak hours.
- Followed safety protocols consistently to maintain a secure working environment.
- Maintained cleanliness and organization of work area for operational efficiency.
- Assisted in training new employees on best practices and safety procedures.
Customer Service Representative
Publix Grocery Store
Clermont, FL
12.2024 - 09.2025
- Assisted customers with purchases, addressing inquiries, handling returns, and ensuring a positive shopping experience.
- Provide attentive, friendly service to hundreds of customers weekly.
- Remain calm under pressure during high-traffic store hours.
- Assist with emergency situations (e.g., spills, injured customers, fire drills) by following safety protocols.
- Maintained cleanliness and organization of merchandise displays.
- Answered customer inquiries and provided accurate information regarding products and services.
- Collaborated with team members to enhance customer service experience.
Education
High School Diploma -
South Lake High School
Groveland, FL05-2025
Skills
- Customer assistance
- Customer support
- Customer relationship management
- Order fulfillment
- Inventory management
- Crisis management
- Attention to detail
- Effective communication
- Conflict resolution
- Problem resolution
- Critical thinking
- Employee training
- Safety compliance
Certification
- CPR & BLS Certified
- OSHA 10-Hour General Industry
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Package Handler
FedEx
07.2025 - Current
Customer Service Representative
Publix Grocery Store
12.2024 - 09.2025
High School Diploma -
South Lake High School