Alan Blakley
Hilliard,OH
Summary
Dynamic operations leader with a proven track record at Mindscapes LLC, excelling in effective strategy implementation and quality assurance. Skilled in budget management and collaborative planning, I achieved significant improvements in team performance and operational efficiency, fostering a culture of leadership development and continuous improvement.
Focused Director of Operations with 4 years of success in designing customer-oriented programs and developing high-performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Overview
10
10
years of professional experience
Work History
Director of Operations
Mindscapes LLC
09.2021 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented, and revised operational policies and guidelines.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Intervention Specialist
Hilliard City Schools
08.2019 - 05.2021
Intervention Specialist
Jackson Local School District
08.2015 - 05.2019
Education
Bachelor of Science - Education
University of Akron
Akron, OH05-2015
Skills
- Effective strategy implementation
- Leadership development
- Budget management
- Quality assurance
- Collaborative strategic planning
- Operations oversight
- Business operations management
- Sales performance coaching
Accomplishments
- Achieved overall retention with employees by introducing benfits such as 401k matching, employee health insurance reimbursement, and a collaborative environment.
- Collaborated with team of 35 to 40 employees in the development of our School Contracts expanding from roughly 8 large contracts to 12 large contracts. This brought our overall revenue from $1.5m to $2.5m - $3m.
- Achieved expanding our clinic and microclassroom through effectively helping with employee growth and development.
Timeline
Director of Operations
Mindscapes LLC
09.2021 - Current
Intervention Specialist
Hilliard City Schools
08.2019 - 05.2021
Intervention Specialist
Jackson Local School District
08.2015 - 05.2019
Bachelor of Science - Education
University of Akron