Alan Burkhalter
Palm Coast,FL
Summary
Seasoned Specialist offering 9 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes. Versatile chemical Specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with 13-year career in food manufacturing. Known for excellent attention to detail and great work ethic.
Overview
13
13
years of professional experience
Work History
Motorcycle Customization Specialist
Teddy Morse Harley Davidson
Ormand Beach, FL
Aug - 04.2024
- Participated in ongoing training and compliance activities.
- Employed refined project management skills for task completion.
- Supervised dynamic external partner project collaborations.
- Facilitated productive clinical and technical customer relationships through intentional external communications.
- Researched and analyzed customer feedback to identify areas of improvement.
- Coordinated with other departments to ensure efficient workflow processes.
- Reviewed documents for accuracy prior to submission or publication.
- Collaborated with marketing teams to develop promotional campaigns.
- Assisted in developing strategies to increase customer satisfaction levels.
- Provided technical support for customers in resolving complex issues.
- Streamlined operations through continuous process improvement initiatives.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Built strong relationships with clients for long-term success.
- Identified needs of customers promptly and efficiently.
- oordinated logistics operations for timely product delivery.
- Coordinated cross-functional teams to achieve project goals.
Chemical & Water Filtration Specialist
Kraft Foods - Oscar Mayer Division
Davenport, IA
05.1999 - 10.2012
- Participated in ongoing training and compliance activities.
- Employed refined project management skills for task completion.
- Performed quality assurance testing on water samples as well as testing equipment for contaminents.
- Maintained accurate records of chemicals used, mixed, and inventory.
- Provided technical support for other departments in resolving complex issues.
- Coordinated with other departments to ensure efficient workflow processes.
- Assisted in developing strategies to improve safety and integrity of food equipment.
- Reviewed documents for accuracy prior to submission or publication.
- Developed and implemented efficient business processes
- Conducted regular meetings with staff to review progress and address any concerns.
- Union Steward to assist with employee grievances.
Education
Associate of Science - Euro Motorcycles
Wyotech - Daytona Beach
Daytona Beach, FL03-2015
Skills
- Supply Management
- Customer Relations
- Quality Assurance
- Resource Allocation
- Quality Assessment
- Schematics Interpretation
- Documentation Management
- Expert Problem Solving
- Effective Communication
- Problem-solving abilities
- Task Prioritization
- Decision-Making
- Attention to Detail
- Adaptability and Flexibility
Timeline
Chemical & Water Filtration Specialist
Kraft Foods - Oscar Mayer Division
05.1999 - 10.2012
Motorcycle Customization Specialist
Teddy Morse Harley Davidson
Aug - 04.2024
Associate of Science - Euro Motorcycles
Wyotech - Daytona Beach