Dan Neveu
Attleboro,MA
Summary
Motivated professional with demonstrated success in strategic development, customer relations, and sales. Confident and persuasive with exemplary product knowledge. Recognized for advanced sales and customer retainment skills.
Overview
14
14
years of professional experience
Work History
Motorcycle Sales Lead/Motorcycle Parts Specialist
Monty's Harley-Davidson
08.2019 - Current
- Managed key accounts with a focus on maintaining long-term partnerships and maximizing revenue potential.
- Implemented CRM systems to streamline data management and improve tracking of customer interactions.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Enhanced client relationships through consistent communication and personalized solutions, leading to repeat business and referrals.
- Used parts schematics and in-depth exploded views of motorcycles to help customers get the correct parts for their personal motorcycle projects.
- Worked with banks to help clients get multiple financial solutions and helped guide them through different options to get financed for new and used high-end motorcycles.
- Wrote repair work orders for service motorcycles and identified parts needed.
- Facilitated Drop-off and Pick-up for both service motorcycles and sales motorcycles, including using truck and trailer to do so.
Administrative Leader and Office Manager
DCR Systems LLC
03.2015 - 08.2019
- Managed a team of administrative staff, resulting in increased productivity and improved performance.
- Ensured timely completion of projects by establishing clear deadlines and monitoring progress closely.
- Provided exceptional customer service by addressing inquiries promptly and professionally.
- Increased customer service success rates by quickly resolving issues.
- Wrote initial repair orders for damaged vehicles that were dropped off by clients.
- Worked with many different insurance companies to ensure client's damaged vehicles were being paid for and the repairs could be timely.
- Inspected vehicles when repairs were complete to ensure highest of standards were met.
- Attended multiple leadership conferences to learn proper leadership techniques.
- Completed the Birkman Method Leadership Certification and earned highest remarks.
VP of Sales
Merchbro
12.2013 - 03.2015
- Developed strong relationships with clients for long-term partnerships and increased customer retention.
- Analyzed market trends and competitor activity to identify potential opportunities for business expansion and product development.
- Established sales pipelines through effective lead generation strategies such as targeted outreach or content marketing initiatives.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Worked with trade shows, local businesses, bands, big businesses, and countless others to purchase custom merchandise.
Acting Store Manager
Oakley
11.2009 - 12.2013
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Organized special events such as seasonal sales promotions and in-store events to drive foot traffic into the store and increase sales opportunities.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
No Degree - Music
UMASS Dartmouth
Dartmouth, MASkills
- Staff Development
- CRM Proficiency
- Customer Service Management
- Operations Management
- Event Marketing
- Client Relationship Management
- Creative Problem Solving
- Team Leadership and Supervision
- Business Growth
Accomplishments
- RIAA Certified Gold Record for sales of more than 500,000 copies from Columbia Records
- 2-Time Top Salesperson(s) Award winner for Burton Snowboards
- Birkman Method Leadership Certification
- Bloodborne Pathogen Certification
- CPR Certification
- Forklift Operator Certification
- Managed a very successful tattoo shop
- Assistant Tour Manager for Gold-Record Certified band
Timeline
Motorcycle Sales Lead/Motorcycle Parts Specialist
Monty's Harley-Davidson
08.2019 - Current
Administrative Leader and Office Manager
DCR Systems LLC
03.2015 - 08.2019
VP of Sales
Merchbro
12.2013 - 03.2015
Acting Store Manager
Oakley
11.2009 - 12.2013
No Degree - Music
UMASS Dartmouth
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