Alan Bustos
El Paso,Texas
Summary
Accomplished front desk staff and coordinator assistant with a focus on enhancing guest experiences. Streamlined tournament operations and ensured compliance with rules, while delivering exceptional service and managing crowd control during critical events. Bilingual communicator, adept at resolving complaints and fostering a welcoming atmosphere.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Staff
Avid Hotel
El Paso, TX
06.2025 - Current
- Welcome guests upon their arrival and assign rooms
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Provide information about our hotel, available rooms, rates and amenities
- Coordinated online and phone reservations to optimize guest accommodations
- Addressed client complaints promptly and professionally to enhance guest satisfaction
- Collaborated with housekeeping staff to ensure rooms met cleanliness standards for guest comfort
- Confirmed group reservations by verifying details and securing necessary arrangements
- Upsell additional facilities and services, when appropriate
Assistant Coordinator
Alianza de Futbol
El Paso, TX
09.2020 - 09.2024
- Enhanced player experience by ensuring smooth tournament operations and timely resolution of any Issues.
- Facilitated tournament operations through comprehensive administrative support, enabling seamless event execution.
- Managed accurate record-keeping for team rosters, game statistics, and schedules, ensuring timely updates throughout event duration.
- Coordinated with referees to maintain consistent enforcement of rules and regulations during tournament play.
- Assisted with crowd control during high-stakes matches by enforcing spectator guidelines.
Education
Associate's Degree - Culinary Arts/Chef Training
El Paso Community College
El Paso, TX06-2028
High School Diploma -
Thomas Jefferson High School
El Paso, TX06-2025
Skills
- Front desk operations
- Customer Service
- Hospitality Industry
- Complaint resolution
- Bilingual proficiency
- Bilingual Communication
- Problem solving
- Credit and cash payments
- Conflict and issue documentation
- Listening skills
- Training and mentoring
- Guest services
- Oral and written communications
- Housekeeping
- Cash handling
- Registration processing
- Reservations
Certification
- TABC (Texas Alcoholic Beverage Commission) sever license
- Food handlers license
Timeline
Front Desk Staff
Avid Hotel
06.2025 - Current
Assistant Coordinator
Alianza de Futbol
09.2020 - 09.2024
Associate's Degree - Culinary Arts/Chef Training
El Paso Community College
High School Diploma -
Thomas Jefferson High School