Alan Cardoso
Orlando,FL
Summary
Accomplished Store Manager with a proven track record at Watch Hut, enhancing customer satisfaction and streamlining operations. Expert in customer service and team leadership, adept at problem-solving and multitasking. Successfully boosted sales while minimizing shrinkage, demonstrating a commitment to excellence and positive outcomes.
Overview
7
7
years of professional experience
Work History
Store Manager
Watch Hut
Orlando, FL
07.2017 - 09.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Colégio São Bemto
Brazil12.2008
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Watch Hut
07.2017 - 09.2024
Colégio São Bemto