Alan Cheung
Anaheim,CA
Summary
Professional with extensive experience in event management and training, particularly with Millenium Management Group at Splitsville in Downtown Disney. Demonstrated expertise in client communication and contract negotiation, including upselling strategies. Strong skills in team development and a commitment to excellence in customer service, ensuring successful event execution and high client satisfaction.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Special Events Lead & Sales Training
Millenium Management Group-Splitsville
Anaheim, CA
08.2021 - Current
- Client outreach and communication, lead generation, site tours.
- Serves as the main point of contact for special event clients.
- Negotiate contracts, manage client budgets, and facilitate all billing aspects, including upsells.
- Plan, manage, and coordinate events, including expos, group entertainment, and corporate events.
- Organize catering, audiovisual, itineraries, function sheets, decor, and staffing logistics.
- Collaborate with third-party vendors.
- Create and implement event training programs for the Sales, Kitchen, and Operational teams.
- Multi-department collaboration to ensure all event needs are met.
- Facilitate weekly pre- and post-event briefing sessions with department heads.
- Participated in ongoing training and compliance activities.
Server/FOH Trainer
Buffalo Wild Wings- The Village At Orange
Orange, CA
01.2019 - 07.2021
- Ensure guest satisfaction with attentive service.
- Maintain dining area cleanliness, organization, and adherence to health and safety regulations.
- Foster a positive, professional demeanor to promote teamwork among servers.
- Strong knowledge of food and beverage offerings.
- Train new management and FOH team members.
Volunteer EMT Skills Instructor
Orange Unified School District
Orange, CA
01.2019 - 01.2020
- Teach essential emergency medical techniques and procedures.
- Facilitate hands-on practice sessions for skill development.
- Maintain professionalism and a calm demeanor when faced with time-sensitive or stressful situations.
- Maintain accurate patient records and incident reports
- Collaborate with other instructors and industry members to deliver comprehensive training programs.
- Stay updated on industry advancements and procedures
- Foster a culture of continuous learning and professional development
- Prepare students for NREMT
Education
Bachelors - Communications
California State University of Long Beach
06-2023
Skills
- Event planning
- Nationally registered EMT since 2019
- CPR certification
- Time management and organization
- Effective communication
- Team development and management
- Attention to detail
- Customer relations
Languages
English
Native/ Bilingual
Cantonese
Limited
Thai
Limited
Certification
National Registry of Emergency Medical Technician (2019)
Timeline
Special Events Lead & Sales Training
Millenium Management Group-Splitsville
08.2021 - Current
Server/FOH Trainer
Buffalo Wild Wings- The Village At Orange
01.2019 - 07.2021
Volunteer EMT Skills Instructor
Orange Unified School District
01.2019 - 01.2020
Bachelors - Communications
California State University of Long Beach