Alan Collado
Chicago,IL
Summary
14 year Service technician with 25 years of customer service experience focused on building trust and rapport.
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Technician
HAAS Automation Inc.
09.2023 - Current
- CNC machine repair and installation
Field Service Engineer II
Helmer Scientific
05.2022 - 09.2023
- Preventive maintenance, installation & repair of medical grade refrigerators, freezers, cell washers & incubators
Warehouse Automation Technician
Opex Corporation
10.2021 - 05.2022
- Sorting robot maintenance and repair
- Computer repair, installation and upgrade
Senior Field Service Technician
Accel Entertainment Gaming, LLC.
08.2020 - 10.2021
- Gaming machine service
Field Service Technician III
Scientific Games
01.2013 - 08.2020
- Gaming machine, poker tables, card shufflers, computer repair, installation and maintenance
Service Technician
Betson Midwest
03.2007 - 01.2013
- Refurbish, upgrade and installation of computers and amusement equipment such as jukeboxes, arcade/redemption games, dart machines, pool tables, etc
Education
High School Diploma -
Wheeling High School
Wheeling, IL01.1994
Skills
- CNC Installation
- Field Service
- Service Technician Experience
- Troubleshooting
- Equipment Repair
- Electrical Experience
- Mechanical knowledge
- Computer Repair (10 years)
- Technical Support
- Robotics Repair
- Warehouse Automation
- Operating Systems
- Maintenance
- Customer service
- Software troubleshooting
- HVAC
Certification
- Illinois Gaming Board License - Terminal Handler, 09/01/11, 07/01/21
- EPA Universal Certification
- OSHA 10, 05/01/22, Present
Languages
Spanish
Full Professional
Timeline
Service Technician
HAAS Automation Inc.
09.2023 - Current
Field Service Engineer II
Helmer Scientific
05.2022 - 09.2023
Warehouse Automation Technician
Opex Corporation
10.2021 - 05.2022
Senior Field Service Technician
Accel Entertainment Gaming, LLC.
08.2020 - 10.2021
Field Service Technician III
Scientific Games
01.2013 - 08.2020
Service Technician
Betson Midwest
03.2007 - 01.2013
- Illinois Gaming Board License - Terminal Handler, 09/01/11, 07/01/21
- EPA Universal Certification
- OSHA 10, 05/01/22, Present
High School Diploma -
Wheeling High School
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