Alan Decker
Waynesboro,PA
Summary
Accomplished Managing Director with a proven track record at DEA LLC, enhancing company performance through strategic initiatives and operations management. Expert in fostering team collaboration and mentoring, significantly reducing turnaround times and boosting client satisfaction. Skilled in quality assurance and staff management, achieving notable improvements in accountability and service delivery.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Managing Director
DEA LLC
Hagerstown, MD
06.2021 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
Operations Manager
Roy's Quality Car Care
Hagerstown, MD
10.2001 - 06.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Customer Service Manager
Horizon Cellular Telephone Group
Frederick, MD
01.1996 - 09.2001
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Associate of Science - Accounting
Hagerstown Community College
Hagerstown, MD06.1991
Skills
Operations Management
Staff Management
Quality Assurance
Team Collaboration
Certification
- AST - Advanced Service Technician
- CST - Certified Service Technician
Timeline
Managing Director
DEA LLC
06.2021 - Current
Operations Manager
Roy's Quality Car Care
10.2001 - 06.2021
Customer Service Manager
Horizon Cellular Telephone Group
01.1996 - 09.2001
Associate of Science - Accounting
Hagerstown Community College