Alan De Silva

Detail-focused and result-oriented IT professional with extensive knowledge in troubleshooting IT-related issues and effective training skills. Dedicated, organized, and self-directed team player with strong written, communication, and relationship-building skills. Capable of identifying potential problems and providing recommendations for resolution.

ISSs 1 December 2010 to Present State of Maine

• Proficient Troubleshooter
• Patient and Diligent
• Organized
• Proactive
• Quality Focused
• Remote Support
• Help-Desk Ticketing
• Virus and Malware Prevention
• Technical / End-user Support
• I use powershell scripts daily
• Server 2003 Administration
• Security Class KVCC Security 601

• Developed and executed plan to replace stand alone laptop servers for Financial Professional Regulation department in Gardiner Maine. Setup a 16 port Cisco Router for the Insurance Examiners to use Team Mate on Snap 1and 2 laptops for examinations of Insurance companies in Maine. Work flow was monitored by Federal Employees who could log onto the stand alone setup.
• Decrypted 26 Tablet laptops at DLC DHHS at 41 Anthony Dr Augusta with Pointsec to Mcafee encryption over a 2 day period when the case workers had a 3 day down time
• Part of a Field Service team to upgraded SOM computers to Windows 10 in 4 weeks and reconfigured them with all missing software and end-user's backed up files.