Alan Eggers
Walton,KY
Summary
Accomplished Store Manager with a proven track record at Prime Communications AT&T, enhancing customer satisfaction and streamlining store operations. Expert in customer service management and adept at problem-solving, I excel in training and mentoring teams to achieve operational excellence and positive customer relations. Demonstrates a results-driven approach with significant improvements in inventory and cash control.
Overview
19
19
years of professional experience
Work History
Store Manager
Prime Communications AT&T
03.2012 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Redskye Wireless AT&T
01.2005 - 02.2012
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
High School Diploma -
Northwest High School
Cincinnati, OHSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
Timeline
Store Manager
Prime Communications AT&T
03.2012 - Current
Store Manager
Redskye Wireless AT&T
01.2005 - 02.2012
High School Diploma -
Northwest High School