Alan Frank
Havertown,PA
Summary
Dynamic Solution Engineer with extensive experience at Pfizer, excelling in system integration testing and technical documentation. Proven ability to resolve complex issues and enhance software deployment processes. Adept in business analysis and disaster recovery planning, delivering impactful results while providing exceptional technical support and fostering strong vendor relationships.
Overview
33
33
years of professional experience
Work History
Solution Engineer
Pfizer
Collegeville, PA
01.2007 - 07.2025
- Developed technical documentation to support product implementations.
- Conducted system integration testing to ensure functionality and reliability of applications.
- Provided technical support and troubleshooting for clients using company software products.
- Assisted in the development and testing of disaster recovery plans for critical systems.
- Resolved complex technical issues in a timely manner.
- Monitored production environments for errors or unexpected behavior.
- Integrated third-party applications into existing systems.
- Deployed software updates and patches to ensure security and functionality.
- Documented software designs and architecture for future reference, support and maintenance.
- Performed troubleshooting of post-release software faults to support live service and installed software patch design.
- Updated software upon release of vendor patches to mitigate vulnerabilities.
Sr Information Analyst
Pfizer, Wyeth Pharmaceuticals
Collegeville, Pennsylvania
10.2001 - 12.2006
- Wide Range of experience including
- Business Analysis
- Project Management
- Training
- Release Management
- Authoring of SDLC documents, SOPs and Test cases
- Level 2 support for COTS, in-house developed applications and specialized hardware
- Point of contact with Vendors
- Report Authoring
- Software Development
- Web Site administration
Information Specialist
Merck Pharmaceuticals
Blue Bell, Pennsylvania
11.1992 - 04.1999
- Report Authoring
- Data Analysis
- Level 1 support for MS Office and COTS applications
- Level 2 support for remote data collection hardware/software
Education
Master of Science - Information Science
Pennsylvania State University
Malvern, PA05-2003
Bachelor of Science - Computer Science
Thomas Jefferson University
Philadelphia, PA05-1990
Skills
- System integration testing
- Technical documentation
- Disaster recovery planning
- Software deployment
- Technical troubleshooting
- Business analysis
Timeline
Solution Engineer
Pfizer
01.2007 - 07.2025
Sr Information Analyst
Pfizer, Wyeth Pharmaceuticals
10.2001 - 12.2006
Information Specialist
Merck Pharmaceuticals
11.1992 - 04.1999
Master of Science - Information Science
Pennsylvania State University
Bachelor of Science - Computer Science
Thomas Jefferson University