Yogendra Ramnarine
Jamaica
Summary
Dynamic Solution Engineer with a proven track record at SS&C Technologies, excelling in SQL-driven data analysis and technical troubleshooting. Adept at enhancing operational efficiency through innovative system integrations and process improvements. Recognized for delivering timely resolutions and fostering collaboration across teams, ensuring optimal client satisfaction and system performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Solution Engineer
SS&C Technologies
New York
10.2022 - Current
- Provided technical support and solution design for enterprise financial software platforms, ensuring successful client implementations and ongoing system performance.
- Analyzed and resolved complex application, database, and integration issues through SQL querying, log analysis, and root-cause investigation.
- Collaborated with Product, Development, and Client Services teams to troubleshoot software defects and deliver timely resolutions.
- Supported API integrations and data exchanges between SS&C platforms and third-party applications.
- Conducted system testing, validation, and user acceptance testing (UAT) for product enhancements and client-specific configurations.
- Managed multiple client issues simultaneously while meeting service-level agreements (SLAs) and project deadlines.
- Identified process improvements and automation opportunities that enhanced operational efficiency and reduced support workload.
Associate System Engineer
Custom Computer Specialist
Hauppauge
08.2019 - 10.2022
- Configured and maintained Windows servers, Active Directory, DNS, DHCP, file shares, and group policy.
- Monitored system performance to identify potential problems and worked to resolve them in a timely manner.
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
- Installed and configured hardware including routers, switches, firewalls, wireless networks and other network components.
- Investigated incidents reported by customers through trouble tickets or phone calls.
- Monitored system performance to identify areas for improvement and support.
- Assisted in troubleshooting hardware and software problems for clients.
- Led cross-functional teams in systems integration projects.
Pharmacy Technician
Brooklyn Center Pharmacy
Brooklyn
10.2003 - 07.2019
- Processed and filled prescriptions accurately for diverse patient needs.
- Operated pharmacy software to manage prescription records and billing.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
Technical Support Specialist
P.S. 174 Dumont School
Brooklyn
09.2010 - 06.2013
- Provided comprehensive technical support to customers via telephone, email and chat.
- Used remote login tools to assist clients with technical and product questions.
- Installed and configured hardware, software and peripheral components such as printers, scanners and routers.
- Performed regular maintenance checks on servers, workstations and other devices connected to the network.
- Analyzed system logs for potential errors or irregularities that could indicate a security breach.
Education
Bachelor of Technology - Computer Information Systems
NYC College of Technology
Brooklyn, NY01-2013
Associate of Applied Science - Computer Science
NYC College of Technology
Brooklyn, NY01-2010
Skills
- SaaS Applications
- SQL
- REST APIs
- JSON/XML
- System Integration
- Cloud service management
- Application security
- Technical Troubleshooting
- System debugging
- Data Analysis
- Financial Technology
- Technical Documentation
- Problem solving
- Collaboration tools
Certification
- Cisco Certified Network Associate (CCNA), SCO13633113 08/01/20-08/01/23
- Enterprise Technical Certification, 934384, 05/01/20-11/01/21
- Omnicast Technical Certification, 934384, 04/01/20-10/01/21
- Certified Pharmacy Technician (CPhT), 440101080559483, 08/04/24-09/30/26
Timeline
Solution Engineer
SS&C Technologies
10.2022 - Current
Associate System Engineer
Custom Computer Specialist
08.2019 - 10.2022
Technical Support Specialist
P.S. 174 Dumont School
09.2010 - 06.2013
Pharmacy Technician
Brooklyn Center Pharmacy
10.2003 - 07.2019
Bachelor of Technology - Computer Information Systems
NYC College of Technology
Associate of Applied Science - Computer Science
NYC College of Technology