- Volunteer Work
- Participating in fundraising events to support local charities, schools, or community projects
- Crafting and DIY Projects
- Gardening
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Cake Decorating
Raena Bell
Columbus,OH
Summary
Reliable and organized professional with proven experience in managing and coordinating multiple projects and initiatives. Highly customer service-oriented and a strong team player with the ability to quickly adapt to established processes. Committed to continuous learning and professional growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proven skills in troubleshooting devices, recommending products and resolving customer issues. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
22
22
years of professional experience
Work History
Solution Specialist
Intellinetics, Inc.
01.2021 - Current
- Assisted end-to-end implementation of a SaaS Accounts Payable application solely integrated with NEWSTAR, a homebuilder Enterprise Resource Planning (ERP) system, by Constellation HomesBuilder Solutions.
- Serve as the first line of support for end users, resolving technical issues and inquiries to ensure operational continuity.
- Provided virtual and on-site training sessions to the users, highlighting system knowledge and best practices of the new system.
- Work together with internal teams, including developers, QA, and the stakeholders, to ensure smooth onboarding implementation.
- Created documentation of user manuals for both customer and internal knowledge base development to enhance team efficiency and support.
- Assisted the sales team by conducting product demonstrations of the solution and addressing customers' questions to help drive the sales process.
- Implemented Accounts Payable solution for 10 companies over a 2-year span, with project timelines averaging 6 to 8 months.
- Trained over 100 end users, contributing to high system adoption and satisfaction.
- Streamlined onboarding processes by identifying integration challenges early and improving internal workflows.
- Supported integration with a custom ERP system used across the homebuilding industry.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Implemented corrective actions to fix root causes of various issues.
- Recommended new products and services to customers.
- Optimized productivity by closely monitoring employee performance and ensuring completion of training processes.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Inspected products to provide quality control to maximize revenue.
Owner / Cake Designer
Break Away Cakes
01.2009 - 01.2024
- Designed and created custom cakes and sweet treats for all occasions. Specializing in birthday cakes, followed by weddings, and special events.
- Built a loyal client base through artistic design, flavor quality, and personalized service.
- Managed all areas of a home-based business, including time keeping, scheduling, inventory, and customer relations.
- Volunteer with Icing Smiles, providing custom cakes to critically ill children and their families.
- Took 1st Place in the cake decorating contest at the Ohio State Fair. Recognized for creativity and technique, Best in Show.
- Managed day-to-day business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Generated revenues yearly and effectively capitalized on industry growth.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Customer Service Assistant 2
The Department of Ohio Medicaid
01.2021 - 06.2021
- Reviewed, verified, and entered customers’ Medicaid applications.
- Reviewed the documentation provided by the customers.
- Provided direct and indirect support to Ohioans interested in Medicaid benefits.
- Respond to emails, process paperwork, and track necessary data to ensure proper controls are in place.
- Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
- Collaborated with other departments to guarantee customer satisfaction.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
Project Coordinator
Franklin County Data Center
01.2003 - 01.2017
- Provided comprehensive administrative support, including preparing board agendas, coordinating travel, organizing charity events, and managing office logistics.
- Supported project teams by scribing meetings, assisting with deadlines, and serving as a customer point of contact in the absence of project managers.
- Led analysis, design, and end-user training for Intellivue imaging software across multiple agencies.
- Maintained thorough project documentation, including budgets, schedules, issue tracking, and reporting.
- Was a liaison between technical teams and stakeholders, ensuring alignment on deliverables and timelines.
- Promoted from Administrative Assistant to Project Coordinator.
- Led multiple software implementations, including enhancements to the Jail Slating System for the Sheriff’s Office, Courts, and legal teams.
- Directed the development of a collaborative system between Children Services and Child Support Enforcement.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Monitored project progress, identified risks and took corrective action as needed.
Education
Western International University
Phoenix, AZ07.2007
Skills
- Microsoft Office
- Excel
- Word
- Outlook
- PowerPoint
- SharePoint
- Teams
- Zoom
- Adobe Acrobat
- CRM Platforms
- AutoTask
- Mondaycom
- SaaS Applications
- Implementation Support
- User Training
- Project Coordination
- Documentation
- Customer Service
- Client Engagement
- Cross-functional Team Collaboration
- Training
- Onboarding
- Process Improvement
- Time Management
- Prioritization
- Adaptability
- Problem Solving
- Software development
- Business analysis
- Troubleshooting product problems
- Software troubleshooting
- Quality assurance
- Data entry
- Product demonstration
- Project management
- Consumer feedback inquiry
- Recommending products
- Customer relationship management
- Custom solution design
- Stakeholder management
- Product knowledge
- Project estimating
- Strategic planning
- Business management
- Business marketing
- Customer relations
- CRM software
- Professional phone voice
- Communication skills
- Multitasking Abilities
- Problem-solving
- System implementation
- Process improvement
- Professionalism
- File coordination
- Technical support
- Spreadsheet tracking
- Time management
- Good judgment
- Verbal and written communication
- Customer service
- Remote team management
- Training and development
- Project coordination
- Task delegation
- Agile projects
- Documentation management
- Attention to detail
- Project scheduling
- Customer management
Professional Development
- Project Management & Business Analysis Training – New Horizons
- IT Project+
- Project Management Fundamentals
- Business Analyst Fundamentals
- MS Project
- Lean Six Sigma Intro & National Guard Facilitator Training
Interests
Timeline
Solution Specialist
Intellinetics, Inc.
01.2021 - Current
Customer Service Assistant 2
The Department of Ohio Medicaid
01.2021 - 06.2021
Owner / Cake Designer
Break Away Cakes
01.2009 - 01.2024
Project Coordinator
Franklin County Data Center
01.2003 - 01.2017
Western International University
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