Nicole Roelle
Columbus,OH
Summary
Dedicated McDonald’s Manager with extensive experience in team leadership, cash handling, and high-volume customer service. Skilled in balancing registers, managing daily deposits, and ensuring accurate financial controls. Proven ability to train and motivate staff, maintain efficient operations, and deliver exceptional guest experiences in fast-paced environments.
Dependable CDL driver with 5 years of experience providing timely deliveries, professional customer service, and accurate documentation. Skilled in navigating diverse routes, managing schedules, and coordinating with dispatch to ensure smooth operations and strong customer satisfaction.
Overview
12
12
years of professional experience
Work History
Commercial Driver
J.B. Hunt
10.2024 - Current
- Operated with safety and skill to avoid accidents and delays.
- Balanced time-sensitive demands of multiple clients by prioritizing task completion based on agreed-upon deadlines.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Manager
McDonald's
04.2014 - 04.2017
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
John Marshall
Cleveland, OH05-2014
Skills
- Conflict Resolution & De-escalation
- Exceptional Customer Service
- Adaptability in Fast-Paced Environments
- Multitasking & Prioritization
- Time Management
- Hazard Awareness & Risk Reduction
- Navigating Various Weather & Road Conditions
- Trip Planning & Route Optimization
- Hazmat Endorsement
- Tanker Endorsement
Timeline
Commercial Driver
J.B. Hunt
10.2024 - Current
Manager
McDonald's
04.2014 - 04.2017
High School Diploma -
John Marshall