Alan Garcia
Chicago,IL
Summary
Dynamic General Manager with a proven track record at Giordano's, excelling in leadership and team building. Expert in forecasting and problem resolution, I drove significant business growth through innovative strategies and effective training programs, enhancing customer satisfaction and loyalty while optimizing operational efficiency.
Overview
11
11
years of professional experience
Work History
General Manager
Giordano's Prudential
Chicago, IL
11.2022 - Current
- Overseeing daily operations, ensuring efficient workflow and high-quality service standards.
- Manage and supervise a team of up to 170 people.
- Collaborate with staff to enhance communication and streamline workflows.
- Develop and implemented staff training programs to enhance team performance and customer satisfaction.
- Support inventory management tasks, maintaining accurate records and stock levels.
- Took charge on hiring, developing and training J1's for the company averaging 35ppl each season.
- Assisted in job fair interviews for Prudential, Jackson and Navy Pier for summer hiring months.
- Developed many managers/ supervisors in reaching their goals for upward mobility and growth.
- Able to maintain growth and development in our location while assisting other locations.
General Manager
Giordano's Greektown
Chicago, IL
12.2019 - 11.2022
- Oversaw and managed the store through Covid and implemented all of the policies and procedures through the opening and closing of dine in experience.
- Analyzed sales data to identify trends, driving strategic decisions for menu offerings and promotions.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager
Giordano's Pizza Belmont
Chicago, IL
05.2018 - 12.2019
- Streamlined operational processes, enhancing efficiency across multiple departments.
- Led cross-functional teams to implement strategic initiatives, driving organizational growth.
- Led daily operations, ensuring adherence to company policies and standards.
- Oversaw Cubs season and made sure that systems were set in place to maximize operational productivity.
General Manager
Giordano's Evanston
Evanston, IL
10.2017 - 05.2018
- Trained the successor in to a General Management position.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Developed a server into a in store marketing roll which later lead to a supervisor and management position.
Assistant General Manager
Giordano's Morton Grove
Morton Grove, IL
12.2016 - 10.2017
- Mentored junior staff, fostering a culture of continuous improvement and professional development.
- Analyzed performance metrics to identify areas for process enhancement and cost reduction.
- Coordinated cross-functional initiatives aimed at improving customer satisfaction and retention rates.
General Manager
Giordano's Logan Square
Chicago, IL
10.2014 - 12.2016
- Fostered a positive work environment by promoting teamwork and effective communication among staff members.
- Managed inventory control processes, optimizing stock levels to reduce waste and improve availability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Education
Bachelor of Science -
Univercity of Guadalajara
Mexico07.2009
Skills
- Expert forecaster
- Problem resolution
- Leadership and team building
- Streamlining
- Efficient multi-tasker
- Brings maximum amount to the bottom line
Timeline
General Manager
Giordano's Prudential
11.2022 - Current
General Manager
Giordano's Greektown
12.2019 - 11.2022
General Manager
Giordano's Pizza Belmont
05.2018 - 12.2019
General Manager
Giordano's Evanston
10.2017 - 05.2018
Assistant General Manager
Giordano's Morton Grove
12.2016 - 10.2017
General Manager
Giordano's Logan Square
10.2014 - 12.2016
Bachelor of Science -
Univercity of Guadalajara