Alan Garza
McFarland,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Food and Beverage Cashier
Tony’s Pizza
Bakersfield, CA
04.2021 - 12.2021
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Provided correct change to customers while following cash handling policies and procedures.
- Engaged customers to help create superior food and beverage experience.
- Operated and sanitized kitchen and food preparation equipment.
- Resolved customer complaints independently or with aid of supervisor.
- Provided customers with information on specials and discount deals.
- Operated cash register to record transactions accurately and efficiently.
- Assisted counter staff in packing ready orders and distributing to customers.
- Performed cash, card and check transactions to complete customer purchases.
Customer Service Representative
Allstate
Bakersfield, CA
02.2022 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Associate
Amazon
Shafter, CA
12.2022 - 04.2024
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Oversaw daily operations and shipping and handling processes.
- Supervised shipping and receiving, distribution and workplace safety.
Education
High School Diploma -
Ridgeview High School
Bakersfield, CA06.2021
California State University - Bakersfield
Bakersfield, CASkills
- Customer Retention Strategies
- Understanding Customer Needs
- Customer Data Confidentiality
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Merchandise Arrangements
- Answering Customer Questions
- Customer Service and Assistance
- Solving Customer Concerns
- Excellent Attention to Detail
Timeline
Associate
Amazon
12.2022 - 04.2024
Customer Service Representative
Allstate
02.2022 - 07.2022
Food and Beverage Cashier
Tony’s Pizza
04.2021 - 12.2021
High School Diploma -
Ridgeview High School
California State University - Bakersfield