Amber Bakner
Ocean City,MD
Summary
Accomplished customer experience and operations leader with more than 15 years of success creating exceptional client experiences across the health, wellness, hospitality, and fitness industries. Passionate about helping individuals look and feel their best by fostering meaningful relationships, delivering personalized service, and creating welcoming environments where clients feel valued, supported, and confident.
Known for combining compassionate, client-centered service with strong leadership, operational excellence, and meticulous attention to detail. Proven ability to build high-performing teams, streamline operations, resolve concerns with professionalism, and cultivate lasting client loyalty in fast-paced, service-driven environments.
Currently pursuing Certified Billing and Coding Specialist (CBCS) and Certified Clinical Medical Assistant (CCMA) certifications to expand my expertise in medical administration. Excited to bring my commitment to wellness, aesthetics, exceptional service, and operational excellence to LifeMed Institute while contributing to an elevated client experience from the very first interaction.
Overview
7
7
years of professional experience
Work History
Food & Beverage Operations Manager
Matt Ortt Companies
Ocean City, MD
04.2025 - Current
- Directed daily operations for one of Ocean City's busiest hospitality venues while leading customer service, staffing, and department performance.
- Managed and developed a team of 20-50 employees
- Recruited, hired, onboarded, trained, coached, and evaluated department staff
- Helped generate over $100,000 in sales during a single day
- Delivered exceptional customer experiences while serving hundreds to over 1,000 guests during peak concert weekends
- Resolved escalated customer concerns with professionalism and empathy
- Coordinated communication across multiple departments to ensure seamless operations
- Managed scheduling, staffing, inventory, and daily operational priorities
- Maintained exceptional service standards in a fast-paced environment
Club Operations Manager
Rise Fitness & Adventure - Owned by Pure Family Fitness
Rehoboth Beach, Delaware
01.2024 - 03.2025
- Managed club operations while creating exceptional member experiences through outstanding customer service and operational leadership.
- Recruited, hired, and trained team members
- Managed front desk operations and administrative workflows
- Built strong member relationships through personalized customer service
- Resolved member concerns while maintaining high satisfaction
- Coordinated daily scheduling and communication
- Supported sales, membership retention, and operational efficiency
District Manager
Pure Family Fitness
Eastern Shore, Maryland and Delaware
09.2022 - 12.2024
- Provided operational leadership across eight fitness locations while mentoring managers and improving customer experiences.
- Oversaw operations across 8 locations
- Recruited, hired, trained, and mentored club managers
- Improved communication and operational consistency
- Investigated and resolved escalated customer concerns
- Developed leaders to improve performance and customer satisfaction
Certified Personal Trainer & Health Coach
Centered Energy Fitness
12.2019 - 01.2024
- Built long-term client relationships through personalized coaching
- Educated clients on nutrition, wellness, and behavior change
- Maintained detailed documentation and scheduling
- Delivered individualized customer experiences
Education
Certified Billing & Coding Specialist -
Clinical Skills Institute
07.2026
Clinical Medical Assistant -
Advanced EClinical Training
07.2026
Certified Personal Trainer - Weight Loss Specialist, Women's Fitness Specialist, Group Personal Trainer Specialist
National Academy of Sports Medicine
Certified Nutrition Coach -
Nutritional Coaching Institute
Certified Mindset Coach -
HMCC
Certified Pre & Postnatal Health Coach -
Girls Gone Strong
Licensed Cosmetologist -
Maryland
MD, USASkills
- Customer service excellence
- Relationship building
- Administrative coordination
- Communication skills
- Conflict resolution
- Problem solving
- Documentation management
- Organizational skills
- Data entry
- Time management
- Hiring and recruiting
- Training and development
- Employee coaching
- Cross-functional collaboration
- Microsoft Office Suite proficiency
- Microsoft Outlook expertise
- Adobe Acrobat knowledge
- Google Workspace familiarity
- Scheduling efficiency
- Customer retention strategies
- High-volume operations management
- Point of sale systems expertise
- Scheduling software proficiency
Professional Highlights
- 15+ years of leadership, operations, and customer service experience
- Managed teams of 20-50 employees
- Oversaw operations across 8 fitness locations
- Recruited, hired, trained, and developed employees and managers
- Recognized for exceptional customer service, communication, and leadership
- Thrived in fast-paced, high-volume environments requiring multitasking and problem solving
Timeline
Food & Beverage Operations Manager
Matt Ortt Companies
04.2025 - Current
Club Operations Manager
Rise Fitness & Adventure - Owned by Pure Family Fitness
01.2024 - 03.2025
District Manager
Pure Family Fitness
09.2022 - 12.2024
Certified Personal Trainer & Health Coach
Centered Energy Fitness
12.2019 - 01.2024
Certified Billing & Coding Specialist -
Clinical Skills Institute
Clinical Medical Assistant -
Advanced EClinical Training
Certified Personal Trainer - Weight Loss Specialist, Women's Fitness Specialist, Group Personal Trainer Specialist
National Academy of Sports Medicine
Certified Nutrition Coach -
Nutritional Coaching Institute
Certified Mindset Coach -
HMCC
Certified Pre & Postnatal Health Coach -
Girls Gone Strong
Licensed Cosmetologist -
Maryland