Tamara Rios Lorenzana
Baltimore,US
Summary
Experienced food service management professional with a passion for exceeding customer expectations. Proven track record of streamlining operations, increasing profitability, and ensuring quality control. Committed to developing team members and establishing strong relationships with vendors to support the business. Skilled in menu planning, staff scheduling, and inventory management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food & Beverage Operations Manager
BWI Airport Marriott
Baltimore, MD
07.2025 - Current
- Developed and implemented a comprehensive food safety program that met all local, state, and federal health regulations.
- Conducted regular inventory audits to maintain accurate stock levels and optimize ordering procedures.
- Provided guidance on menu planning, pricing structures, quality control, and recipe development for the bar.
- Managed scheduling systems to optimize labor costs while ensuring high quality service delivery.
- Enforced company policies consistently while maintaining a positive work environment.
- Analyzed sales data to identify areas of improvement and capitalize on successful trends.
- Monitored staffing levels throughout shifts to ensure adequate coverage during peak hours.
- Facilitated training sessions for staff members regarding customer service practices.
Food & Beverage Operations Manager
JW Marriott Marco Island Beach Resort
Marco Island, FL
05.2024 - 07.2025
- Supervised servers, GSSE and operators, along with one Assistant Manager and one Voyager in daily operations.
- Standardized employee training to create consistent customer service.
- Developed service standards and training manuals for food and beverage employees.
- One of the property champions in EMC and Iris platforms.
- Provided assistance to employees during busy hours to deliver quality service to customers.
- Investigated and resolved complaints regarding food quality and service.
- ServSafe and Tips Certified.
- Recruited, interviewed, hired and trained staff to company service-oriented values.
- Implemented staff training programs to enhance service standards and efficiency.
- End of month inventory.
- Track weekly productivity to be able to make accurate scheduling based on transient or group occupancy, volume expected and amenities to be delivered.
Food and Beverage Operations Manager
Marriott International
Falls Church
02.2023 - 05.2024
- In charge of day-to-day Food and Beverage Operations which includes Starbucks, Restaurant & Bar and Concierge Lounge.
- End of the Month beer/liquor/wine inventory.
- Purchasing of liquor/wine/beer.
- Property Expert on EMC/Micros and Iris platforms.
- Conducted regular inventory audits to maintain accurate stock levels and optimize ordering procedures.
- Enforced company policies consistently while maintaining a positive work environment.
- Collaborated with chefs to create innovative menus featuring seasonal ingredients.
- Coached team members on proper use of equipment, safety protocols, and product knowledge.
- Provided guidance on menu planning, pricing structures, portion control, and recipe development.
- Talked with dissatisfied customers to assist working employees and improve customer experience.
- Provided assistance to employees during busy hours to deliver quality service to customers.
Restaurant Manager
Rebellion Bourbon Bar and Kitchen
Leesburg
08.2022 - 02.2023
- In charge of schedules for three of the departments in the restaurant.
- Inventory.
- Invoices.
- I work with my team to ensure the flow of the restaurant is working at all times.
- I am in charge of ensuring that large parties are properly accommodated and have everything they need to make everything easy in the teammates and also the guest.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Mentored and trained new employees on company policies and procedures.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Counseled and disciplined employees, driving performance improvement.
Manager
Lazy Dog Restaurant & Bar
Chantilly
06.2021 - 08.2022
- I am in charge of schedules for three of the departments in the restaurant.
- Inventory.
- Invoices.
- I work with my team to ensure the flow of the restaurant is working at all times.
- I am in charge of ensuring that large parties are properly accommodated and have everything they need to make everything easy in the teammates and also the guest.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Mentored and trained new employees on company policies and procedures.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Counseled and disciplined employees, driving performance improvement.
Server/Bartender/Trainer/Manager
Lazy Dog Restaurant and Bar
Fairfax
01.2020 - 06.2021
- I'm a server and bartender, in charge of providing the guest with the best dining experience while creating regulars.
- I'm a certified trainer at the restaurant and a Shift Lead.
- In charge of keeping the reports up to date for the supervisors in my department.
- Accessioning/Data Entry.
- Help in different areas of my department with the workload.
- Scheduling.
- Hiring.
- Training.
- Inventory/ Purchasing.
- Bartender.
- Barista.
- Cashier.
- Light food prep.
Laboratory Administrative Assistant
Quest Diagnostics
Chantilly, US
07.2018 - 01.2021
Assistant General Manager
Foster's Grille
Alexandria, US
03.2017 - 09.2019
Bartender
Thirsty Bernie
Arlington, US
10.2017 - 03.2019
Education
Bachelor's - Culinary Arts
International School of Hospitality and Culinary Arts (Universidad del Este)
PR01-2012
High School or Equivalent - undefined
Tomas C. Ongay
PR01-2005
Skills
- Allergen awareness
- Menu Pricing
- Performance Metrics
- Labor Management
- Vendor Relations
- Scheduling
- Beverage Knowledge
- Menu Development
- Customer Service
- Restaurant Event Planning
- Labor management
- Collaboration and teamwork
Certification
- ServSafe
- TIPS (VA, FL)
WORK PERMIT
Authorized to work in the US for any employer
Timeline
Food & Beverage Operations Manager
BWI Airport Marriott
07.2025 - Current
Food & Beverage Operations Manager
JW Marriott Marco Island Beach Resort
05.2024 - 07.2025
Food and Beverage Operations Manager
Marriott International
02.2023 - 05.2024
Restaurant Manager
Rebellion Bourbon Bar and Kitchen
08.2022 - 02.2023
Manager
Lazy Dog Restaurant & Bar
06.2021 - 08.2022
Server/Bartender/Trainer/Manager
Lazy Dog Restaurant and Bar
01.2020 - 06.2021
Laboratory Administrative Assistant
Quest Diagnostics
07.2018 - 01.2021
Bartender
Thirsty Bernie
10.2017 - 03.2019
Assistant General Manager
Foster's Grille
03.2017 - 09.2019
High School or Equivalent - undefined
Tomas C. Ongay
Bachelor's - Culinary Arts
International School of Hospitality and Culinary Arts (Universidad del Este)