Lauren Nugent
Baltimore
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Service-focused food service worker dependable in working shifts and helping others. Skilled in setup, cleaning and breakdown of different spaces. Good with support tasks and direct customer work. Motivated professional successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time-management abilities.
Overview
16
16
years of professional experience
Work History
Food & Beverage Operational Assistant
Cumberland Trail Golf Club
Pataskala
08.2022 - Current
- Oversaw ordering and receiving processes ensuring accuracy and timeliness of deliveries.
- Maintained professional demeanor during interactions with customers and co-workers.
- Implemented strategies to take advantage of new opportunities.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Greeted guests with friendliness and professionalism.
- Monitored bar inventory and promptly restocked low items before depletion.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Processed payments accurately and efficiently with POS system.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Responded promptly to requests from servers or other staff members.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Resolved guest complaints to maintain complete customer satisfaction.
- Retrieved and transported dirty tableware to dishwashing area.
- Prepared coffee and tea according to customers' orders using proper brewing techniques.
- Collaborated with team members to achieve daily goals within specified time frame.
Server Assistant
Texas Roadhouse
Lancaster
10.2008 - 10.2013
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Responded promptly to requests from servers or other staff members.
- Delivered food orders promptly and courteously.
- Responded to ad hoc cleaning duties at end of shift.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Greeted customers, answered questions and recommended specials to increase profits.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Built positive relationships with other front-of-house and kitchen staff.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Stocked server areas with supplies before, during and after shifts.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Directed patrons to lounges and waiting areas.
- Answered telephone to provide dining information and take reservations.
- Managed reservations, waitlists, and special requests for large parties.
Education
High School Diploma -
Liberty Union
Baltimore, OH06-2010
Skills
- Inventory management
- Regulatory compliance
- Customer service
- Point of sale systems
- Order processing
- Menu design
- Food safety
- Point of sale
- Customer feedback
- Team collaboration
- Time management
Timeline
Food & Beverage Operational Assistant
Cumberland Trail Golf Club
08.2022 - Current
Server Assistant
Texas Roadhouse
10.2008 - 10.2013
High School Diploma -
Liberty Union
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