Katherine Mills
Baltimore
Summary
Operations Manager who takes pride in driving broader operational initiatives beyond core responsibilities and serving as a direct strategic partner to ownership. Proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Strong at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance and profitability.
Overview
6
6
years of professional experience
Work History
Operations Manager
East Coast Management Company, LLC
Baltimore, Maryland, United States
03.2021 - Current
- Maintain office systems, operational workflows, and administrative efficiency to support company growth and profitability
- Design & streamline daily operations to enhance efficiency and service delivery across multiple departments.
- Implement process improvements that reduced operational delays and increased team productivity.
- Manage vendor and client relationships to ensure timely service and cost-effective procurement strategies.
- Developed training programs for staff, fostering skill development and enhancing team performance metrics.
- Facilitated regular meetings to communicate updates, address challenges, and maintain alignment on operational goals.
Bakery Manager
Graul's Market
Timonium, Maryland, United States
03.2020 - 03.2021
- Oversaw staff performance and daily department operations, managed direct sales, maintained inventory control, and coordinated high-value custom orders to ensure accuracy and customer satisfaction.
Education
Associate of Arts - AA - Teacher Education And Professional Development
Carroll Community College
01-2019
Skills
- Customer Relationship Management (CRM)
- Business Process Design
- Sales Management
- Staff Development
- Business Process Improvement
Timeline
Operations Manager
East Coast Management Company, LLC
03.2021 - Current
Bakery Manager
Graul's Market
03.2020 - 03.2021
Associate of Arts - AA - Teacher Education And Professional Development
Carroll Community College