Kionda Bennett
Belleville,IL
Overview
2027
2027
years of professional experience
Work History
Operations Manager
Dollar Tree Stores
Grand Prairie, Texas
04.2020 - 06.2026
- Managed daily store operations for Dollar Tree retail teams
- Supervised associate schedules and frontline task assignments
- Monitored inventory levels and replenishment for seasonal merchandise
- Directed freight processing, stocking, and sales floor recovery
- Enforced cash handling procedures and register accuracy
- Trained associates on customer service and store standards
- Inspected merchandising displays for planogram compliance
- Coordinated safety checks and loss prevention procedures
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Sales Associate
Sunglass Hut - Luxottica
Charlotte, North Carolina
01.2023 - 04.2024
- Assisted customers with sunglass selection using Sunglass Hut style recommendations.
- Processed sales transactions through Luxottica point-of-sale register.
- Explained frame features, lens benefits, and brand differences to shoppers.
- Maintained visual merchandising displays following Sunglass Hut store standards.
- Restocked merchandise and organized inventory on sales floor and backroom.
- Supported fitting adjustments and product care for customer purchases.
- Resolved customer questions with professional service and clear product knowledge.
- Promoted loyalty programs and seasonal collections during sales interactions.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Customer Service Representative (remote)
GC Services
Charlotte, North Carolina
02.2022 - 05.2023
- Handled inbound customer calls for GC Services call center.
- Verified account details using GC Services customer records.
- Explained payment options and account information to callers.
- Documented call notes in GC Services case systems.
- Resolved customer concerns with calm, professional communication.
- Escalated complex issues to appropriate GC Services teams.
- Followed compliance guidelines during sensitive customer interactions.
- Navigated multiple systems to support GC Services service requests.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Key Holder (seasonal)
Go! Retail
Charlotte, North Carolina
11.2022 - 02.2023
- Opened and closed specialty retail store following go! retail procedures.
- Handled cash drawer and balanced register during shifts.
- Supported associates with customer service needs and sales floor questions.
- Replenished merchandise and kept display areas organized.
- Monitored store security and followed loss prevention standards.
- Shared daily priorities with management and team members.
- Received vendor shipments and stocked products in assigned locations.
- Verified register till accuracy at shift start and end.
- Managed bank deposits and security procedures during store opening and closing.
- Helped with general housekeeping to maintain store image.
- Assisted customers with product selection and complaint resolution.
Assistant Night Manager
QuikTrip
Charlotte, North Carolina
06.2022 - 10.2022
- Supervised overnight convenience store operations and supported night shift staff.
- Handled cash drawer counts, deposits, and register reconciliation.
- Restocked merchandise, coolers, and food service areas before morning rush.
- Greeted customers and resolved service issues at QuikTrip registers.
- Monitored store safety, cleanliness, and fuel island conditions throughout shift.
- Completed shift reports and communicated concerns to store leadership.
- Trained clerks on opening tasks, stocking standards, and customer service.
- Monitored the security of the premises throughout the shift and took appropriate action when needed.
Cashier/Customer Service Representative
Walmart
Charlotte, North Carolina
02.2020 - 11.2020
- Processed customer purchases at Walmart checkout registers
- Scanned merchandise and applied discounts at Walmart POS systems
- Accepted cash, card, and mobile payments at Walmart lanes
- Balanced cash drawers and secured register funds at shift end
- Resolved price checks and transaction issues for Walmart customers
- Assisted shoppers with refunds, exchanges, and receipt questions
- Maintained clean checkout areas and organized front-end supplies
- Coordinated with Walmart team members to support smooth store flow
Server/Bartender
Tijuana Flats
Virginia Beach, Virginia
09.2019 - 01.2020
- Greeted Tijuana Flats guests and guided them through Tex-Mex menu selections.
- Took food and drink orders with accuracy and speed.
- Mixed cocktails and served beverages following restaurant standards.
- Processed payments and balanced cash drawer at shift close.
- Coordinated with kitchen staff to time food and drink service.
- Refilled tables, condiments, and bar supplies throughout service.
- Resolved guest concerns with calm, friendly communication.
- Maintained clean dining and bar areas during busy shifts.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
Server/Bartender
Wet Willie's
Charlotte, North Carolina
01.2019 - 08.2019
- Took food and drink orders with accuracy and speed.
- Mixed cocktails and served beverages following restaurant standards.
- Processed payments and balanced cash drawer at shift close.
- Coordinated with kitchen staff to time food and drink service.
- Refilled tables, condiments, and bar supplies throughout service.
- Resolved guest concerns with calm, friendly communication.
- Maintained clean dining and bar areas during busy shifts.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed accurate bar tabs and processed cash and credit card transactions.
Shift Supervisor
HMS Host International
Charlotte, North Carolina
01.2018 - 02.2019
- Supervised airport food service shifts for HMSHost International locations.
- Trained team members on guest service and food safety procedures.
- Monitored cash handling, POS transactions, and drawer reconciliation.
- Coordinated opening, closing, and daily shift assignments.
- Inspected product quality, cleanliness, and sanitation standards.
- Managed inventory counts and restocked supplies for service areas.
- Resolved guest concerns with clear communication and calm support.
- Enforced company policies and shift procedures across restaurant operations.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assisted upper management with daily operations to meet standards of service and quality.
Cashier
Value Village
Charlotte, North Carolina
2015 - 2015
- Processed customer purchases at Value Village point-of-sale register.
- Greeted shoppers and answered questions about thrift store merchandise.
- Handled cash, card, and debit transactions with accuracy.
- Balanced till and prepared daily cashier drawer paperwork.
- Bagged purchases and organized checkout area for clean presentation.
- Verified prices and updated tags on donated goods.
- Supported returns, exchanges, and payment corrections at front counter.
- Assisted team with store recovery and merchandise straightening.
- Performed other duties as assigned by management.
Education
High School Diploma -
Ashbrook Senior High School
Gastonia, NC06-2014
Skills
- Inventory management
- Store operations
- Cash reconciliation
- Visual merchandising
- Loss prevention
- Employee training
- Schedule coordination
- Customer relations
- Team leadership
- Conflict resolution
- POS systems
- Safety compliance
- Merchandising compliance
- Sales floor recovery
- Invoice processing
- Goal setting
- Cross-functional communication
- Complex problems analysis
- Business development
- Management
- Customer relations specialist
- Performance management
- Data evaluation
- Document control
- Customer relationship management (CRM)
- Point of sale
- Cash drawer reconciliation
- Customer service
- Shift coordination
- Complaint resolution
- Clear communication
- Attention to detail
- Team collaboration
- Time management
- Customer RMA management
- Call center procedures
- Key holder experience
- Decision-making
- Problem-solving
- Email management
- Critical thinking
- [Software] CRM system proficiency
- Team development
- Multi-line phone talent
- CRM software
- Punctuality and reliability
- Microsoft Office Suite
- High-energy attitude
- Typing proficiency
- Scheduling
- Tactful and diplomatic
- Paperwork processing
- De-escalation techniques
- Order processing
- Complaint handling
- Product and service solutions
- Call escalation
- Stock management
- Hospitality and accommodation
- Inbound and outbound calling
- Follow-up skills
- Dispute resolution
- Verbal and written communication
- Service upselling
Timeline
Sales Associate
Sunglass Hut - Luxottica
01.2023 - 04.2024
Key Holder (seasonal)
Go! Retail
11.2022 - 02.2023
Assistant Night Manager
QuikTrip
06.2022 - 10.2022
Customer Service Representative (remote)
GC Services
02.2022 - 05.2023
Operations Manager
Dollar Tree Stores
04.2020 - 06.2026
Cashier/Customer Service Representative
Walmart
02.2020 - 11.2020
Server/Bartender
Tijuana Flats
09.2019 - 01.2020
Server/Bartender
Wet Willie's
01.2019 - 08.2019
Shift Supervisor
HMS Host International
01.2018 - 02.2019
Cashier
Value Village
2015 - 2015
High School Diploma -
Ashbrook Senior High School