Ted Hires
High Springs,FL
Summary
Dynamic Operations Manager with a proven track record at Florida Pest Control, enhancing service delivery through streamlined workflows and effective team leadership. Skilled in problem-solving and quality assurance. Performance and customer satisfaction, ensuring compliance with safety regulations and optimizing resource allocation. I have integrity, work efficiently and dependable. I want to be part of a business that takes care of their employees through advancement because of hard work and dedication.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Operations Manager
Florida Pest Control
05.2021 - 10.2025
- Streamlined operational workflows to enhance service delivery and improve customer satisfaction.
- Managed scheduling and dispatching of technicians to optimize resource allocation and efficiency.
- Developed training initiatives to enhance staff skills.
- Carried out consistent audits to ensure alignment with safety and regulatory guidelines.
Supervisor
Florida Pest Control
2015 - 05.2018
- Supervised daily operations to ensure compliance with safety protocols and service standards.
- Trained and mentored team members on pest control techniques and customer service best practices.
- Developed schedules to optimize workforce efficiency and resource allocation.
- Implemented quality assurance measures to enhance service delivery and customer satisfaction.
- Coordinated inventory management, ensuring availability of necessary tools and products for operations.
- Trained and mentored staff on effective pest management techniques and customer service best practices.
- Conducted performance evaluations to assess employee development and support career growth initiatives.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Technician
Florida Pest Control
01.2006 - 2015
- Conducted inspections to identify pest issues and recommend appropriate treatment solutions.
- Applied pesticides and treatments safely, adhering to regulatory guidelines and safety protocols.
- Maintained accurate records of services performed and customer interactions for quality assurance.
- Collaborated with team members to ensure effective service delivery and customer satisfaction.
- Assisted in training new technicians
Education
GED - General Studies
Florida Ged School
Gainesville FlSkills
- Problem-solvingProblem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Inventory management
- Policies and procedures implementation
- Performance monitoring
- Management
- Goal setting
- Client relationships
- Inventory control
- Health and safety compliance
- Quality assurance controls
- Delegation
- Customer retention
- Unsurpassed work ethic
- Warehouse operations
- Cost control
- Performance evaluations
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Inventory management
- Policies and procedures implementation
- Performance monitoring
- Management
- Goal setting
- Client relationships
- Inventory control
- Health and safety compliance
- Quality assurance controls
- Delegation
- Customer retention
- Unsurpassed work ethic
- Warehouse operations
- Cost control
- Performance evaluations
Accomplishments
I have been promoted in every job I have worked at through dedication, integrity, dependability and wanting to excel in my job role.
Certification
State certified with the state for pest control operations and chemical applications.
Timeline
Operations Manager
Florida Pest Control
05.2021 - 10.2025
Technician
Florida Pest Control
01.2006 - 2015
Supervisor
Florida Pest Control
2015 - 05.2018
GED - General Studies
Florida Ged School