Mary Duda
Manalapan,FL
Overview
30
30
years of professional experience
Work History
Order Fulfillment Supervisor/Installation Manager
Lawson Ind. Avanti / Pella Windows
West Palm Beach, FL
04.1995 - 12.2024
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Worked closely with vendors and suppliers to coordinate incoming materials into the warehouse.
- Trained new employees on proper techniques for packaging, equipment operation and inventory management.
- Scheduled staffing, equipment and space utilization to fulfill production goals during both peak and non-peak periods.
- Learned company products and services and communicated effectively with internal and external customers regarding actual and potential sales.
- Estimated project materials, time and staffing requirements based on work orders and job specifications.
- Informed upper management or department heads of items loaded or problems encountered.
- Analyzed inventory levels and placed orders as needed to meet customer demand.
- Developed and implemented strategies to ensure efficient order fulfillment processes.
- Fielded incoming calls and emails from customers and sales representatives and verified clear and complete communication among involved parties.
- Completed or assisted with difficult or skilled tasks.
- Monitored workers and reviewed completed work for proper performance.
- Resolved customer complaints related to incorrect shipments or delayed deliveries in a timely manner.
- Collaborated with warehouse staff to ensure proper packaging and labeling of shipments.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Crown Point High School
Crown Point, IN05-1981
Skills
- Supply inventoryWarehouse flowProblem-solvingProblem-solving abilitiesTime management abilitiesWork order explanationProduction planningMentoring and trainingPositive attitudeAdaptability and flexibilitySupply inventoryWarehouse flowProblem-solvingProblem-solving abilitiesTime management abilitiesWork order explanationProduction planningMentoring and trainingPositive attitudeAdaptability and flexibilityUnit forecastingSupply inventoryWarehouse flowProblem-solvingProblem-solving abilitiesTime management abilitiesWork order explanationProduction planningMentoring and trainingPositive attitudeAdaptability and flexibilityUnit forecastingWorkflow coordinationSupply inventoryWarehouse flowProblem-solvingProblem-solving abilitiesTime management abilitiesWork order explanationProduction planningMentoring and trainingPositive attitudeAdaptability and flexibilityUnit forecastingWorkflow coordinationWritten communicationSupply inventoryWarehouse flowProblem-solvingProblem-solving abilitiesTime management abilitiesWork order explanationProduction planningMentoring and trainingPositive attitudeAdaptability and flexibilityUnit forecastingWorkflow coordinationWritten communicationOrder process management
- Supply inventory
- Warehouse flow
- Problem-solving
- Problem-solving abilities
- Time management abilities
- Work order explanation
- Mentoring and training
- Positive attitude
- Adaptability and flexibility
- Unit forecasting
- Workflow coordination
- Written communication
- Order process management
- Shipping coordination
Custom
- Was with company almost thirty years. Learned many other jobs besides my own. I was Installation manager scheduling window installers. Handling all window orders to be released for production as to not create a overflow of inventory. Helped out with customer service issue with builders and home owners alike. My job as order fulfillment supervisor was monitoring builders schedules along with field status reports of all jobs to release the material into
Timeline
Order Fulfillment Supervisor/Installation Manager
Lawson Ind. Avanti / Pella Windows
04.1995 - 12.2024
High School Diploma -
Crown Point High School