Erin Zimmerman

• Company Overview: Levy at Austin Convention Center
• Managed daily operations for multiple food and beverage outlets, ensuring high standards of customer service and operational efficiency
• Led a team of 50+ employees, improving staff engagement and performance through effective training and leadership
• Collaborated with clients to design customized event experiences, driving sales growth through upselling strategies
• Successfully resolved operational challenges during large-scale events, ensuring seamless execution under tight deadlines
• Levy at Austin Convention Center

• Company Overview: Ryan Sanders Sports Services
• Directed premium guest services for major sports and entertainment events, managing VIP areas and backstage hospitality
• Supervised mobile food preparation teams for large events, ensuring timely setup and teardown
• Built strong client relationships through exceptional service delivery, resolving on-site issues efficiently during high-pressure events
• Ryan Sanders Sports Services

Managed multiple Auntie Anne’s locations,

• Leadership and Development: Mentored store managers to enhance their leadership skills and customer service capabilities.

• Sales and Revenue Management: Monitored and improved sales performance across locations, setting and achieving sales targets.

• Customer Satisfaction: Implemented initiatives to maintain high customer satisfaction ratings.

• Strategic Planning: Developed and executed strategies to enhance operational efficiency and drive business growth.

• Successfully increased sales by insert percentage through strategic planning and team leadership.

• Maintained high customer satisfaction ratings \across all locations.