Jesus Cisneros
413 North 12th Street,USA
Summary
Results-oriented Food and Beverage Executive with over a decade of progressive leadership experience in high-volume operations. Demonstrated success in driving revenue growth, optimizing operational efficiency, and developing high-performing teams. Skilled in strategic planning and executing initiatives that enhance guest experience and profitability. Self-starting Operations Manager offering extensive experience in supervising workover and completion operations. Proficient in directing the work of completion consultants and supervisors, and implementing lean manufacturing to increase productivity and reduce costs. Highly organized, detail-oriented, and committed to achieving safety and environmental impact reduction objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Food & Beverage Senior Casino Operations Manager
Commerce Casino & Hotel
10.2019 - 10.2024
- Spearheaded the implementation of innovative F&B promotions, resulting in a 20% increase in guest engagement and revenue
- Directed operations for 200+ employees, fostering a culture of excellence and accountability across multiple venues
- Developed and executed a strategic plan for F&B service that contributed to achieving $250 million in overall casino revenue
- Oversaw budget management for a $15 million annual operation, ensuring profitability through efficient resource allocation and cost control
Food & Beverage Operation Manager
Hollywood Park Casino
11.2013 - 10.2019
- Led the opening of a new casino location, including the development of SOPs and comprehensive training programs, enhancing operational readiness and service quality
- Increased operational efficiency by 30% through the strategic programming of the POS system for food and beverage items, streamlining service delivery
- Managed special events, including high-profile boxing matches and private parties, ensuring exceptional guest experiences and operational success
Education
High School Diploma -
Inglewood High School
Inglewood07-2009
Skills
- Strategic Planning & Execution
- Financial Oversight & Budget Management
- Team Leadership & Development
- Revenue Growth Strategies
- Operational Efficiency & Quality Assurance
- Guest Experience Enhancement
- Cross-Functional Collaboration
- Performance monitoring
- Incidents management
- Finance background
- Employee motivation
- Staff retention
- Budgeting and forecasting
- Market research, forecasting, and analysis
- Employee relations and conflict resolution
- Systems implementation
- Team leadership
- Communication improvements
- Continuous improvements
- Multi-site operations
- Policies and procedures implementation
- Contract administration
- Project leadership
- High-pressure environments
- Staff training
- Superb time management skills
- Negotiations expert
- Customer relations specialist
- Schedule oversight
Accomplishments
- Successfully launched a seasonal menu that increased customer satisfaction scores by 15%.
- Successfully opened new outlets.
Certification
- Food Safety Manager Certification
Languages
Spanish
Native or Bilingual
Timeline
Food & Beverage Senior Casino Operations Manager
Commerce Casino & Hotel
10.2019 - 10.2024
Food & Beverage Operation Manager
Hollywood Park Casino
11.2013 - 10.2019
High School Diploma -
Inglewood High School
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