DAVITA LEAKS JOHNSON
Alameda,CA
Summary
Results-driven Food and Beverage Venues Director with 10+ years of multi-unit leadership experience, currently overseeing $18M in F&B services across three Broadway Theatre houses. Proven success in driving financial growth, including a 23% first-year revenue increase and a 65% EBITDA boost through strategic rebranding. Expert in operational excellence, multi-site SOP development, high-stakes vendor negotiation, and cultivating high-performance teams committed to delivering premium guest experiences. Dedicated to implementing sustainable practices and achieving long-term organizational success.
Overview
30
30
years of professional experience
4
4
Certification
Work History
Area Director, Food and Beverage
ATG ENTERTAINMENT COMPANY
08.2019 - Current
- Directed all daily operations for $18 million in food and beverage services across three Broadway Theatre houses, managing five supervisors, 10 leads, and 185 employees.
- Designed and executed strategic plans to enhance customer satisfaction, resulting in a 23% increase in revenue within the first year.
- Successfully opened and set up F&B operations for multiple venues, including menu development, inventory management, and vendor contract negotiations.
- Authored and executed operational SOPs, training manuals, and HACCP protocols, ensuring 100% compliance with health and safety standards.
- Negotiated and set up contracts with all food and beverage vendors, ensuring cost-effective and high-quality service delivery.
- Managed labor costs, inventory pars, and pricing strategies to align with market trends and target audience preferences.
- Recruited, trained, coached, and mentored employees, fostering career development opportunities and a culture of excellence.
General Manager
BOWLERO CORP - AMF SOUTHSHORE LANE
04.2016 - 03.2019
- Directed operations for a $7.6 million center, achieving a $732,000 revenue increase in 2018.
- Drove a 65% increase in EBITDA by leading a successful center rebranding and remodel project, enhancing the customer experience.
- Cut F&B costs by 9 percentage points (from 35% to 26%) in three months by optimizing inventory control and renegotiating vendor contracts.
- Developed and implemented training programs for staff, resulting in improved service quality and operational efficiency.
Food and Beverage Banquet Manager
REFLECTION BAY GOLF RESORT
03.2015 - 10.2015
- Managed a $14.2 million event department, achieving an 18% increase in sales through strategic menu development and pricing.
- Reduced food and beverage costs by 15% through improved inventory management and POS system optimization.
- Developed and directed initial and continuous staff training to properly execute high-volume banquet events.
- Planned and coordinated all banquet events, ensuring high levels of customer satisfaction.
Assistant Director of Food and Beverage
XANTERRA PARKS & RESORTS
04.2013 - 03.2015
- Oversaw daily food operations for a $45 million Four Diamond hotel and golf resort.
- Managed six diverse F&B outlets, including a steakhouse and fine dining at the Oasis Inn, achieving an 18% profit margin.
- Played a key role in budget and menu development, contributing to a 20% increase in projected EBITDA.
- Developed and executed training programs for staff, ensuring compliance with health regulations and company standards.
Team Development Manager
CIRCLE K STORES
05.2011 - 04.2013
- Implemented the Quality First program across 10 locations, improving customer service and operational standards.
- Developed policy and procedure manuals, ensuring consistent service quality and brand compliance.
- Coached and motivated team, driving sales and delivering exceptional customer service.
Education
Certificate of Technical Studies - Human Resource Management
DeVry University
Online01-2012
Bachelor of Science (B.S.) - Hospitality And Tourism Management
College of Southern Nevada
01.2003
Associate in Science (A.S.) - Administrative Business and Bookkeeping Education
Dynamic Institute
01.1994
Skills
- Financial & Strategy Operations & Compliance
- Leadership & Team Development
- P&L and Financial Oversight
- Multi-unit Operations Management
- Revenue Enhancement
- New Restaurant Openings (NRO)
- Staff Training/Development
- Strategic Planning & Execution
- SOP Development and Implementation
- Customer Service Excellence
- Risk Analysis
- Vendor & Inventory Management
- Adaptability and Flexibility
- Menu Development
- Operational Efficiency
- Problem-Solving Abilities
- Cost Control
- Collaboration & Mentorship
Certification
- ServSafe Certified/Proctor
- HACCP Certified
- Training for Intervention Procedures (TIPs) / Responsible Beverage Training (RBS)
- First Aid, BLS/CPR, AED
- OSHA 30 Hour General Industry
- RBS, Responsible Alcohol Service
Timeline
Area Director, Food and Beverage
ATG ENTERTAINMENT COMPANY
08.2019 - Current
General Manager
BOWLERO CORP - AMF SOUTHSHORE LANE
04.2016 - 03.2019
Food and Beverage Banquet Manager
REFLECTION BAY GOLF RESORT
03.2015 - 10.2015
Assistant Director of Food and Beverage
XANTERRA PARKS & RESORTS
04.2013 - 03.2015
Team Development Manager
CIRCLE K STORES
05.2011 - 04.2013
Associate in Science (A.S.) - Administrative Business and Bookkeeping Education
Dynamic Institute
Certificate of Technical Studies - Human Resource Management
DeVry University
Bachelor of Science (B.S.) - Hospitality And Tourism Management
College of Southern Nevada