Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Alan Gill

Abingdon,VA

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Manager, Operations

Point Broadband
01.2021 - 01.2024

Supervisor, Business Services

Point Broadband
01.2019 - 01.2021

Supervisor, Technical/Business Services

Comcast
01.2014 - 01.2019

Service/Installation/Audit Technician

Comcast
01.2005 - 01.2014

Realtor

Alameda Realty
01.2003 - 01.2005

Education

College of Alameda
Alameda, CA

Skills

  • 19 years of experience in the Telecom Industry
  • 14 Years of Management experience
  • Respected leader, able to build highly motivated teams focused on achieving excellent craftsmanship, customer service, and attention to detail
  • Management Experience in a variety of environments - Installation, Maintenance, Warehouse and Sales
  • Expertise in managing high-profile escalations
  • Excellent written and verbal communication skills
  • Hiring, Training, Payroll
  • Project Management
  • Senior-level conflict resolution
  • Scheduling and Manpower Implementation
  • Inventory and Records Management

Accomplishments

  • Streamlined and structured installation and repair processes
  • Created and implemented staff policies and procedures
  • Budget creation and implementation
  • Managed contract labor and costs
  • Improved customer experience in market
  • Reduced cost per installation each year
  • Completed Home Installation goals 3 consecutive years
  • Community public WIFI access coordination and implementation
  • Project Manager - ( Comcast Cares Day events - Comcast California/Virginia ) Organized and ran yearly local community projects
  • Bay Area Fiber Project Rollout ( Comcast - California ) - oversaw first fiber RFOG rollout, coordinated contracting, worked with network team to develop processes for maintaining new fiber plant, processes implemented across footprint
  • Project Manager - ( FIND - Comcast - California ) - Organized and rolled out CATV readiness program for new housing/apartment communities
  • Graduate of Comcast High Potential Management Program - Program facilitator after graduation

Certification

  • Comcast University - Management and Leadership Courses -
  • Coaching in Leadership
  • Business Finance and Strategy
  • Principles of Leadership
  • Hire Right
  • Creating a Culture of Inclusion
  • Labor Relations
  • Government Affairs
  • Leader's Impact on Climate and Culture
  • Raising the Performance Bar
  • Messaging to Your Team
  • Time Management
  • Ethics
  • Leading Change

Timeline

Manager, Operations

Point Broadband
01.2021 - 01.2024

Supervisor, Business Services

Point Broadband
01.2019 - 01.2021

Supervisor, Technical/Business Services

Comcast
01.2014 - 01.2019

Service/Installation/Audit Technician

Comcast
01.2005 - 01.2014

Realtor

Alameda Realty
01.2003 - 01.2005

College of Alameda