Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Generic
Alan Gloria

Alan Gloria

Partner Services Consultant
Fort Worth,Texas

Summary

Experienced SaaS specialist with 8+ years in hospitality technology and a background in onboarding, support, and cross-functional collaboration. Adept at resolving complex technical issues using tools like AWS S3 and Graylog for XML troubleshooting, while maintaining high partner satisfaction in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Partner Services Consultant

SiteMinder
Dallas, Texas
01.2017 - Current
  • Developed deep expertise in SiteMinder’s hospitality platforms to deliver advanced technical support to hotel partners across the Americas.
  • Onboarded hundreds of hotel clients by configuring GDS systems, loading structured hotel data, and managing system integrations end-to-end.
  • Resolved complex partner issues through cross-functional collaboration with Sales, Engineering, Product, and Onboarding teams.
  • Leveraged AWS S3 buckets and S3 Select to extract targeted XML-based reservation and ARI logs, significantly accelerating case resolution.
  • Utilized Graylogs to conduct real-time log analysis, identify payload delivery failures, and trace data flow discrepancies across integrations.
  • Communicated effectively with clients and internal stakeholders to drive timely issue resolution and ensure partner satisfaction.
  • Performed detailed audits for active hotel accounts to optimize system configuration and ensure platform performance.
  • Proactively followed up on open cases and escalations, ensuring resolution within SLA and maintaining high service standards.
  • Supported reservation validation, mapping configuration, and technical troubleshooting across GDS, PMS, and SMX platforms.
  • Acted as a key liaison between clients and internal teams, maintaining strong, trust-based relationships through consistent updates and support.

Social Media Support Agent

Telvista
Dallas, TX
12.2014 - 08.2016
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Tracked and analyzed customer interactions online to identify opportunities for positive customer engagement.
  • Responded to customer inquiries and resolved complaints

Education

High School Diploma -

Dubiski Career Highschool
Grand Prairie, TX
06-2012

Skills

  • Customer Success Strategy
  • SaaS Onboarding & Implementation
  • AWS S3 & S3 Select
  • Graylog Log Analysis
  • XML Troubleshooting
  • Cross-Functional Collaboration
  • Reservation & ARI Systems Support
  • SaaS Product Support

Hobbies

  • 🏓 Pickleball Enthusiast – Play and compete regularly for fitness, strategy, and fun with friends.
  • 🎧 Music & DJ – Guitar player and DJ fun events for friends and family.
  • 📸 Photography Hobbyist – Enjoy capturing candid and creative moments using both DSLR and smartphone photography.
  • 🛠️ DIY Problem Solver – Tinker with vehicle repairs, home projects, and custom tech setups
  • 🐾 Pet Lover – Care for a lovely standard poodle and two adorable cats.

Languages

English
Native language
Spanish
Proficient (C2)
C2

Timeline

Partner Services Consultant

SiteMinder
01.2017 - Current

Social Media Support Agent

Telvista
12.2014 - 08.2016

High School Diploma -

Dubiski Career Highschool
Alan GloriaPartner Services Consultant
Created at Resume-Now.com