Alan Gloria

SiteMinder

Dallas, Texas

01.2017 - Current

Developed deep expertise in SiteMinder’s hospitality platforms to deliver advanced technical support to hotel partners across the Americas.
Onboarded hundreds of hotel clients by configuring GDS systems, loading structured hotel data, and managing system integrations end-to-end.
Resolved complex partner issues through cross-functional collaboration with Sales, Engineering, Product, and Onboarding teams.
Leveraged AWS S3 buckets and S3 Select to extract targeted XML-based reservation and ARI logs, significantly accelerating case resolution.
Utilized Graylogs to conduct real-time log analysis, identify payload delivery failures, and trace data flow discrepancies across integrations.
Communicated effectively with clients and internal stakeholders to drive timely issue resolution and ensure partner satisfaction.
Performed detailed audits for active hotel accounts to optimize system configuration and ensure platform performance.
Proactively followed up on open cases and escalations, ensuring resolution within SLA and maintaining high service standards.
Supported reservation validation, mapping configuration, and technical troubleshooting across GDS, PMS, and SMX platforms.
Acted as a key liaison between clients and internal teams, maintaining strong, trust-based relationships through consistent updates and support.

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