Denny Smith
Gas City,IN
Summary
Dynamic SaaS Consultant with a proven track record, excelling in consultative sales and customer success strategies. Achieved significant revenue growth through effective account management and process optimization. Renowned for fostering strong client relationships and delivering tailored solutions that enhance user experience and drive business success.
Overview
32
32
years of professional experience
Work History
Contracted SAAS Consultant
NexGenCAM / NexGen Solutions
01.2016 - 01.2025
- Operated as remote sales leader delivering niche software solutions to manufacturers and designers.
- Executed business development strategies to strengthen client relationships.
- Negotiated and closed sales contracts, achieving targeted financial goals.
- Delivered post-sales software support and customer service to enhance user experience.
- Assessed customer needs to direct issues to appropriate resolution channels.
- Coordinated tailored training programs addressing specific client requirements.
- Resolved issues efficiently, reinforcing customer trust in services offered.
- Organized client meetings to provide project updates and gather feedback.
Board of School Trustees
Mississinewa Community Schools
Gas City, Indiana
01.2015 - Current
- Collaborated with community stakeholders to develop educational policies and initiatives.
- Engaged parents and students to gather feedback on school operations and services.
- Reviewed budget proposals to ensure effective allocation of resources for programs.
- Participated in strategic planning sessions to outline future directions for the school board.
- Approved vendor contracts for services such as transportation and food services.
- Organized town hall meetings to receive constituent feedback on local school matters.
- Developed district policies related to student safety, health, and wellness.
- Analyzed current trends in education technology to assess implementation within the district.
Owner and President
2B Personalized
Marion, IN
01.1994 - 07.2014
- Generated $550,000 in annual revenue from a zero base through effective sales strategies.Negotiated and acquired over 800 corporate contracts throughout tenure.
- Initiated business development by expanding from a small trophy and plaque line to a wide range of personalized awards and gifts.
Acquired diverse customer base by addressing unique requests.
Expanded service offerings to incorporate automotive wraps and signage, increasing revenue opportunities. - Pioneered ongoing process improvements to ensure sustained profitability.
Analyzed diverse product lines to establish highly profitable offerings. - Generated $550,000 in annual revenue from a zero base through effective sales strategies.
Negotiated and acquired over 800 corporate contracts throughout tenure. - Cultivated a culture dedicated to superior customer service, leading to significant business growth.
Generated a loyal customer base through consistent delivery of high-quality service.
Reinforced organizational commitment to customer care as a foundation for profitability. - Enhanced operational efficiency through management of equipment acquisition and maintenance.
Oversaw procurement activities to support production line effectiveness.
Directed financial operations, including accounts payable and receivable, to ensure accuracy.
Streamlined budgeting and forecasting efforts for optimal cash flow management. - Developed and implemented graphics standards for a large global corporation, enhancing brand identity for clients such as Coca-Cola.Oversaw international installation of kiosk graphics to maintain uniformity across locations.
- Developed and implemented graphics standards for a large global corporation, enhancing brand identity for clients such as Coca-Cola.
Oversaw international installation of kiosk graphics to maintain uniformity across locations. - Designated as local authority for several articles and interviews on key industry topics.Provided insights during interviews, promoting knowledge sharing in the sector.Wrote multiple articles, reinforcing position as an industry expert.Engaged in discussions about significant trends through various media appearances.
- Designated as local authority for several articles and interviews on key industry topics.
Provided insights during interviews, promoting knowledge sharing in the sector.
Wrote multiple articles, reinforcing position as an industry expert.
Engaged in discussions about significant trends through various media appearances. - Nurtured client relationships to support successful business development initiatives.
Conducted contract negotiations leading to advantageous agreements for stakeholders.
Resolved client issues efficiently, ensuring high satisfaction rates.
Enhanced processes through targeted improvements for operational excellence.
Employed consultative sales tactics to effectively meet client expectations.
Directed operations management with a focus on achieving strategic goals.
Optimized workflows, resulting in increased efficiency and reduced costs.
Forged partnerships that expanded business opportunities and enhanced competitive positioning.
Education
Criminal Justice - Crimial Justice
Ball State University
Muncie, INCriminal Justice -
Indiana Wesleyan
Marion, INSkills
SaaS & Technical Consulting Expertise
- SaaS Solutions
- Technical Application & Software Implementation
- Customer success strategy
- Consultative sales
- Account management
- CRM & Customer Lifecycle Management
- Revenue Generation
- Process optimization
- Process improvement
- Cross-Functional Project Management
- Operations strategy
- Strategic planning
- Leadership & Communication
- Executive communication
- Stakeholder collaboration
- Problem solving
- Problem solving
Community Affiliations
- School Board President, Mississinewa Community School Systems, 01/01/15, Current
- Board of Directors, Gas City Chamber of Commerce, 01/01/12, 12/31/15
- Board of Directions, Marion Main Street, 01/01/07, 12/31/14
Software And Systems
- Microsoft Office: Word, Excel, PowerPoint, Outlook
- QuickBooks
- Google Suite
- CRMs: Salesforce, Hubspot, Constant Contact, NetSuite
Timeline
Contracted SAAS Consultant
NexGenCAM / NexGen Solutions
01.2016 - 01.2025
Board of School Trustees
Mississinewa Community Schools
01.2015 - Current
Owner and President
2B Personalized
01.1994 - 07.2014
Criminal Justice - Crimial Justice
Ball State University
Criminal Justice -
Indiana Wesleyan