Chris Vanderpool
Montpelier
Summary
Dynamic Technical Consultant with proven expertise at M-Files in CRM and SaaS solutions. Skilled in system implementation and workflow automation, I excel in client onboarding and API integrations. Recognized for enhancing operational efficiency and fostering stakeholder communication, I deliver impactful training programs that drive adoption and optimize processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Consultant (SaaS & CRM)
M-Files
01.2023 - Current
- Provide consulting and implementation services for M-Files' SaaS-based document management system
- Configure and customize CRM and SaaS solutions to align with client needs, improving workflow efficiency
- Lead client training and onboarding to ensure seamless adoption of the platform
- Support API integrations and system migrations, ensuring data accuracy and process automation
- Collaborate with sales and customer success teams to identify and address business process challenges through SaaS solutions
Tier 2 Help Desk (CRM & IT Support)
HairClub
01.2021 - 01.2023
- Managed Salesforce roles, permissions, and workflows to support internal teams
- Diagnosed and resolved CRM-related issues, including API integrations and reporting errors
- Developed internal documentation and training sessions to improve Salesforce adoption
- Assisted in CRM data migration and cleanup to enhance system efficiency
Tier 2 Tech Support Supervisor
MetaLINK Technologies
01.2015 - 03.2020
- Supervised a Tier 2 team, providing CRM and SaaS troubleshooting guidance
- Assisted business clients in optimizing network infrastructure for SaaS applications
- Developed training programs for CRM adoption and SaaS integrations
Education
Bachelor of Science - Information Technology
Bowling Green State University
Bowling Green, OH01.2014
Skills
- CRM & SaaS Consulting
- System Implementation & Configuration
- Workflow Automation & Process Optimization
- Technical Training & Client Onboarding
- API Integrations & SaaS Support
- Data Migration & System Administration
- Troubleshooting & Stakeholder Communication
Websites
Certification
- Salesforce Certified Administrator
- A+ Certified
- Linux Essentials
References
References available upon request.
Timeline
Technical Consultant (SaaS & CRM)
M-Files
01.2023 - Current
Tier 2 Help Desk (CRM & IT Support)
HairClub
01.2021 - 01.2023
Tier 2 Tech Support Supervisor
MetaLINK Technologies
01.2015 - 03.2020
Bachelor of Science - Information Technology
Bowling Green State University
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