Alan Gonzalez
Edmonds,WA
Summary
Dynamic Field Development Specialist with United Site Services, skilled in operations training and quality control. Proven ability to enhance service standards through effective monitoring and evaluation. Strong communicator and problem-solver, adept at fostering partnerships and ensuring safety compliance. Committed to continuous improvement and team collaboration in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Development Specialist
United Site Services
2022.11 - Current
Assistance with nationwide events.
Operations training/re-training.
Nationwide branch support.
Quality audits on service in the field.
Enforce safe practices.
Assistance with local route.
P&D Driver
United Site Services
2022.08 - 2022.11
Load/unload toilets with tailgate assistance.
Secure toilets with ratchet straps.
Read and understand GPS, details per customer request.
Speak to customers regarding concerns/feedback.
Pre/post trip of the truck and all mechanics pertaining to.
Reporting problems to Penske onsite for repairs.
Driver/trainer
Care Transit
2016.01 - 2022.08
Safely board and de-board passengers onto bus.
Safely board and de-board wheelchair passengers or anyone needing additional assistance onto bus.
Use of tie downs to secure wheelchairs or walkers.
Read and understand GPS.
Talk to customers on a daily basis.
As a trainer
Conduct on the road driving training.
Observe drivers customer service, proper tie down techniques, basic knowledge of GPS.
Education
High School Diploma -
Jackson Liberty
Jackson, NJ06.2012
Skills
- Monitoring and evaluation
- Adaptive learning
- Data collection
- Training facilitation
- Policy analysis
- Partnership development
- Sustainability planning
- Goals and performance
- Quality control
- Operations
- Staff management
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Relationship building
- Documentation and recordkeeping
- Team building
- Coaching and development
- Self motivation
- Task prioritization
- Goal setting
- Professionalism
- Employee relations
- Public speaking
- Interpersonal communication
- Strategic planning
- Time management abilities
- Continuous improvement
- Adaptability
- Work coordination
Certification
OSHA 10
OSHA 30
SMITH SYSTEM CERTIFIED
FORKLIFT CERTIFIED
Languages
Spanish
Professional Working
Timeline
Field Development Specialist
United Site Services
2022.11 - Current
P&D Driver
United Site Services
2022.08 - 2022.11
Driver/trainer
Care Transit
2016.01 - 2022.08
High School Diploma -
Jackson Liberty