Doris McWilliams
Harker Heights,TX
Summary
Detailed Technician skilled in services. Demonstrating keen sense of skill to every customer. Known for best-in-class work and great problem-solving skills. Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Development Specialist
United Site Services
North Texas
04.2024 - Current
- Implemented training and guidance for new employees to enhance capabilities and performance for their U.S.S. Role with the company
- Partnered with leadership to identify training needs and address issues or struggles faced by both new and current employees in core areas.
- Collaborated with leadership to plan, evaluate, and support initiatives that ensured the success of company events.
- Monitored and communicated KPIs, ensuring drivers understood and executed planned vs. actual performance and stem time expectations
- “Reinforced core safety practices by continually engaging drivers through meetings and reminders.”
- Conducted initial and refresher training for drivers on Smith System safety practices and forklift operation.”
Technician
United Site Services, Inc. of Texas
Temple, TX
05.2021 - Current
- Liaised between management and team members by conveying important information and communicating project expectations.
- Trained technical personnel according to company and industry standards.
- Evaluated staff progress and performed corrective actions to optimize team workflow.
- Connected with clients to identify needs and provide helpful solutions.
Warehouse Distribution Driver
Killeen Independent Sch District
Killeen, TX
11.2015 - 05.2021
- Generated warehouse shipping documents, packing lists and invoices.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Maintained records pertaining to inventory, personnel, orders, and supplies.
- Delivered orders, and supplies in a safely manner to and from designated locations for deliveries.
Education
Bachelor of Science - Business Administration And Management
Capella University
MNAssociate of Business Administration - Business Administration
Southern Careers Institute Inc
Austin, TX05.2022
High School Diploma - undefined
Neshoba Central High School
Philadelphia, MS05.2008
Skills
- Documentation and Reporting
- Work Planning and Prioritization
- Attention to Detail
- Verbal and Written Communication
- Customer Service
- Routine Inspections
- Problem-Solving
- OSHA Compliance
- Product Inspections
- Multitasking and Organization
- Customer Interaction
- Distribution of Goods
Accomplishments
- Recognized as the quickest and most proficient in all areas of the operations process.
- Consistently maintained high customer satisfaction ratings.
Certification
- OSHA 30
- Forklift
- Commercial Driver License
- Air brakes & Tanker Endorsement
- Smith System
Timeline
Field Development Specialist
United Site Services
04.2024 - Current
Technician
United Site Services, Inc. of Texas
05.2021 - Current
Warehouse Distribution Driver
Killeen Independent Sch District
11.2015 - 05.2021
High School Diploma - undefined
Neshoba Central High School
Bachelor of Science - Business Administration And Management
Capella University
Associate of Business Administration - Business Administration
Southern Careers Institute Inc