Experienced leadership professional with strong background in team management and operational efficiency. Skilled in coordinating tasks, streamlining processes, and fostering collaborative environment to achieve company goals. Known for adaptability and reliability in dynamic settings. problem-solving, and strategic planning.
Experienced with department operations workflow and productivity.
Work History
Assistant Department Manager
11 Months
Festival Foods | 09.2025 - 08.2026
Scheduled coverage and adjusted labor priorities to meet changing store demands.
Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Demonstrated adaptability by taking on additional responsibilities when necessary, showcasing leadership potential beyond the assistant level position role scope requirements.
Home Repair
Self Employed | 2023 - 2025
Worked effectively in fast-paced environments.
Worked well in a team setting, providing support and guidance.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.
Sales Associate
Ace Hardware | 2012 - 2021
Supported receiving activities by unloading shipments and verifying merchandise placement.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
Helped customers locate products and checked store system for merchandise at other sites
Followed store policies for safety, loss prevention, and merchandise handling
Engaged with customers to effectively build rapport and loyalty.
Convention Services Manager
Kalahari Resorts & Conventions | 2006 - 2011
Communicated daily with sales, catering, banquet, and culinary teams to align service timelines and changes.
Inspected event spaces before arrival, resolving setup gaps and maintaining resort presentation standards.
Negotiated contracts with vendors to secure favorable pricing and terms, resulting in significant savings for client.
Enhanced client satisfaction by efficiently managing convention services and providing excellent customer support.
Maximized event impact by creating customized experiences tailored specifically to client needs.
Troubleshot issues that arose during events, implementing quick solutions to minimize disruptions without compromising guest experience.
Conducted site visits with potential clients, showcasing the venue''s unique features and capabilities to secure bookings.
Food and Beverage Direct
Sheraton Hotel | 1996 - 2006
Demonstrated strong organizational and time management skills while managing multiple projects.
Learned and adapted quickly to new technology and software applications.
Proven ability to learn quickly and adapt to new situations.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Managed time efficiently in order to complete all tasks within deadlines.
Worked flexible hours across night, weekend, and holiday shifts.