Alan Grossman
Carmichael,CA
Summary
Dynamic restaurant professional excelling in staff training and customer relationship management. Recognized for enhancing bar profitability through innovative cocktail creations and effective social media strategies. Adept at multitasking in high-volume environments while delivering outstanding customer service and anticipating guest needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delivery Courier
Charis CG Consulting Group
Sacramento, CA
09.2024 - Current
- Checked and secured package loads before deliveries.
- Kept detailed logs of mileage, maintenance, and delivery activities for reporting purposes.
- Maintained accurate documentation on all shipments delivered and received throughout the day.
Private Nanny
Kristen Kane
Sacramento, CA
10.2024 - 02.2025
- Helped children discover enrichment activities to inspire imagination and creativity.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Led hands-on activities consistent with child's interests and skills.
Scheduling Coordinator
Rana Dental
11.2021 - 05.2022
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Set up appointments with patients.
Bartender
Pink Martini
06.2020 - 09.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol
Help Desk Technician
SMUD
01.2020 - 05.2020
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored systems in operation and input commands to troubleshoot areas.
- Activated accounts for clients interested in new services.
Bartender Supervisor
Big Whiskeys Bar & Grill
04.2017 - 12.2019
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Improved and applied social media marketing strategies to increase patronage.
Education
Associate Of Applied Science -
05-2024
Skills
- Teamwork and Collaboration
- Effective Multitasking
- Customer Relationship Management
- Staff Training
- Telephone Etiquette
- TIPS Certified
- Anticipating Guest Needs
- Outstanding Customer Service
- Menu Memorization
- High-Volume Environments
- Effective communication
- Organizational skills
Affiliations
- Volunteer with the Greek Food Festival every year
Certification
- SERVSafe certification
- TIPS certification
References
References available upon request.
Timeline
Private Nanny - Kristen Kane
10.2024 - 02.2025
Delivery Courier - Charis CG Consulting Group
09.2024 - Current
Scheduling Coordinator - Rana Dental
11.2021 - 05.2022
Bartender - Pink Martini
06.2020 - 09.2021
Help Desk Technician - SMUD
01.2020 - 05.2020
Bartender Supervisor - Big Whiskeys Bar & Grill
04.2017 - 12.2019
American River College - Associate Of Applied Science,
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