ALAN HERNANDEZ
Miami
Summary
Compassionate and detail-oriented professional with over 1 year of experience in a call center environment and a strong background in client support. Proven ability to actively listen and assess client needs while providing information on available resources. Bilingual communicator skilled in managing multiple responsibilities and building strong relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Prestige Realty
- Facilitated negotiations between buyers and sellers, ensuring all contractual terms were met
- Managed client relationships and coordinated property closings with various stakeholders.
Reservations Specialist
Aspen Hospitality
05.2023 - Current
- Respond to communications from guests and travel agents, actively listening to assess needs and triaging inquiries professionally
- Achieve sales goals by promoting special offers and providing information on services
- Maintain accurate documentation of guest interactions, ensuring compliance with company policies.
Reservations Agent
Vail Resorts
02.2012 - 04.2023
- Managed high call volumes while assisting guests and resolving issues, ensuring a seamless experience
- Supported a remote team of agents through coaching and training, enhancing overall performance and client satisfaction
- Documented all interactions and resolutions thoroughly in internal systems.
Education
Bachelor of Business Administration - International Business and Finance
Florida International University
05.2010
Skills
- Strong communication and interpersonal skills: Proven ability to effectively communicate with clients and colleagues
- Multitasking and prioritization: Demonstrated success in managing multiple responsibilities in fast-paced environments
- Bilingual: Proficient in English and Spanish
- Crisis management: Experience in assessing situations and taking appropriate action
Certification
Google IT Support Certificate, 09/01/24
Additional Information
Technical proficiency in using various databases and systems for documentation and research., Committed to maintaining confidentiality and adhering to enterprise policies.
Timeline
Reservations Specialist
Aspen Hospitality
05.2023 - Current
Reservations Agent
Vail Resorts
02.2012 - 04.2023
Real Estate Agent
Prestige Realty
Bachelor of Business Administration - International Business and Finance
Florida International University
Google IT Support Certificate, 09/01/24
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