Alan Hill
Fall River,MA
Summary
Motivated and attentive Case Manager with over 3 years experience managing a collaborative team of staff in high stress situations, while providing the best quality services to consumers. Skilled at motivating teams and promoting up-to date practices. Committed to exceeding goals, and recognized nationally alongside just four other recipients of the "2023 Dustin A. Wright Tech Champion Award" for displaying a commitment to Technology First Education and transformation on an organization-wide scale.
Overview
10
10
years of professional experience
Work History
DESE Case Manager
LifeStream, Inc.
08.2021 - Current
- Assisted with daily operations of DESE Program, overseeing around 25 open client cases and group of staff assigned to those cases.
- Engaged in consistent communication with staff, clients/guardians, medical practices, and Area Service Coordinators from Department of Developmental Services.
- New Hire Mentor - educated newly hired employees on company policies, job requirements and expectations, client specific training, as well as constant follow-ups throughout their probationary period to maximize employee retention.
- Registered Behavioral Technician Certification - completed 40 hour course, written exam, and in-person competency exam to obtain certification in ABA services.
- Selected for, and completed, LifeStream Leadership Development Program.
Bartender
Canoe Club Ballroom
08.2017 - Current
- Served upwards of 250 customers during private events and other functions.
- Managed cash handling duties responsibly.
- Aware of bar inventory during events and instructed barbacks when certain items needed to be restocked.
- Trained new barbacks on job duties, sanitation protocols, and shared expertise.
- Adhered to state laws regarding alcoholic beverage services and sales.
Front End Team Membe
Gus's Pizza
05.2014 - 08.2021
- Assisted with daily operations of front end and kitchen.
- Responsible for completing customer transactions and addressing any customer problems.
- Adhered to all code standards regarding preparation, cooking, and sale of food.
- Took food orders and communicated those orders to other kitchen staff.
- Delivered orders and catering to customers accurately and on time.
- Trained new employees on day to day responsibilities and overall expectations for employment.
Education
Bachelor of Arts - English Education
Bridgewater State University
Bridgewater, MA05.2020
Skills
- Organization and Multitasking
- Natural Leader
- Communication
- Problem-Solving
- Knowledgeable with Microsoft Programs (Word, Powerpoint, Excel, Outlook, ShairPoint, Teams)
- Adaptable and Fast Learning
- Collaborative
Timeline
DESE Case Manager
LifeStream, Inc.
08.2021 - Current
Bartender
Canoe Club Ballroom
08.2017 - Current
Front End Team Membe
Gus's Pizza
05.2014 - 08.2021
Bachelor of Arts - English Education
Bridgewater State University