Alan Hocke
Iowa City
Summary
Motivated professional with experience in retail sales, customer service and some residential plumbing experience as a helper. Proven track record of meeting and exceeding goals. Committed to providing exceptional customer service to ensure satisfaction. Enthusiastic Plumbing Assistant known for collaborating with team members and providing great set up and cleanup of job sites. Offering a calm demeanor coupled with demolition experience.
Overview
13
13
years of professional experience
Work History
Plumbing Assistant
Benjamin Franklin Plumbing
Cedar Rapids
02.2025 - 05.2025
- Assisted plumbers with installation and repair of residential plumbing systems.
- Gathered tools and materials for plumbing projects to ensure efficiency.
- Maintained cleanliness and organization of job sites for safety compliance.
STORE ASSOCIATE
Kum & Go
10.2020 - 05.2025
- Greeted customers and answered questions, assisting with needs and finding items
- Provided excellent customer service, demonstrating strong interpersonal and communication skills
- Demonstrated ability to work in a fast-paced environment while staying organized and attentive to detail
- Built relationships with customers through friendly conversations about products or services offered at the store
- Performed general store maintenance for clean store appearance
- Labeled, tagged, and sorted merchandise for sale
- Unloaded store merchandise and arranged products in display areas
- Restocked shelves with appropriate items to support availability
- Maintained store cleanliness by restocking shelves, vacuuming floors, and removing debris
- Processed cash and credit payments with accurate cash-handling
- Communicated with store manager about merchandise and supply needs to maintain well-stocked store
- Provided training assistance to new associates on company policies or procedures
- Operated POS system and cash register for processing customer transactions and tracking payments
- Followed loss prevention protocols such as monitoring suspicious activities or potential theft cases
- Developed strategies for increasing sales volume through effective merchandising techniques
- Cleaned shelves, counters, and tables
- Watched for and recognized security risks and thefts
FOOD SERVICE WORKER
Compass Group
06.2012 - 09.2020
- Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift
- Maintained cleanliness of work area including counters, tables, shelves, grills, fryers, ovens and refrigeration equipment
- Developed strong interpersonal skills while interacting with customers and coworkers in a fast-paced environment
- Demonstrated ability to provide excellent customer service by taking orders, serving meals, and addressing complaints
- Followed all safety standards when handling hot foods and liquids on the job
- Delivered food orders to customers in a timely manner
- Ensured compliance with health regulations regarding food storage temperatures and sanitation guidelines
- Managed customer inquiries, complaints, and requests
- Trained new employees on proper food handling techniques and restaurant policies
- Strictly adhered to company policies regarding product freshness dates and expiration dates
- Deep cleaned and re-arranged kitchen to make it more open and workable
- Trained and supervised new employees on operation of assigned station within kitchen area
- Cleaned and sanitized work areas, equipment and dishes
Education
HIGH SCHOOL DIPLOMA -
United Township Highschool
East Moline, IL06.2016
Plumbing Pre-Apprenticeship Diploma - Plumbing
Kirkwood Community College
Cedar Rapids, IASkills
- Customer Service
- Cash Handling
- Accuracy
- Team Leadership
- Attention to detail focus
- Time management mastery
- Time management
- Team collaboration
- Problem solving
- Communication skills
- Attention to detail
- Safety compliance
- Tool management
- Plumbing installation
- Pipe fitting
References
References available upon request
Timeline
Plumbing Assistant
Benjamin Franklin Plumbing
02.2025 - 05.2025
STORE ASSOCIATE
Kum & Go
10.2020 - 05.2025
FOOD SERVICE WORKER
Compass Group
06.2012 - 09.2020
HIGH SCHOOL DIPLOMA -
United Township Highschool
Plumbing Pre-Apprenticeship Diploma - Plumbing
Kirkwood Community College